Customer Experience & Sales Coordinator

Customer Experience & Sales Coordinator Car Lab Detailers Fort Collins, CO Job Details Full-time $18 - $22 an hour 14 hours ago Benefits Paid training Health insurance Paid time off Work from home Employee discount Opportunities for advancement Qualifications Phone communication Full Job Description Full-Time | Car Lab Detailers |

Fort Collins, CO Pay:

$18-$20 Per Hour + Performance Bonuses Do you enjoy helping people, staying organized, and being part of a growing business? Car Lab Detailers is Fort Collins' premium vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coatings, Paint Correction, and Vehicle Detailing. We are looking for a highly motivated Customer Experience & Sales Coordinator to become the face of our company and help deliver an exceptional experience from the first phone call to vehicle pickup. This is not a traditional receptionist position. We are looking for someone who enjoys building relationships, solving problems, following up with customers, and helping our company grow. The right candidate will play a critical role in converting leads into appointments, creating outstanding customer experiences, and ensuring no opportunity falls through the cracks. If you're organized, professional, and enjoy talking with people, we'd love to hear from you. What You'll Be Responsible For Customer Communication Answer incoming phone calls Respond to website, text, and social media inquiries Follow up with potential customers who have requested estimates Confirm upcoming appointments Keep customers informed throughout their service experience Lead Management & Sales Support Contact new leads promptly Follow up on unsold estimates Reactivate previous customers Schedule consultations and appointments Maintain accurate records within our CRM system Help customers understand our services and recommendations Customer Experience Welcome customers into the shop Assist with vehicle check-in and pickup Ensure every customer receives a professional and friendly experience Request customer reviews and feedback Help maintain Car Lab's reputation for exceptional service Administrative Responsibilities Manage scheduling and calendars Update customer records Assist with office organization and daily operations Support the leadership team as needed What We're Looking For Required Qualifications Strong communication skills Professional phone etiquette Positive attitude and strong work ethic Excellent organization and attention to detail Reliable transportation Comfortable learning software and technology systems Preferred Experience Customer service Sales Appointment scheduling Hospitality Dental, medical, or service office experience Automotive industry experience is a plus but not required

Compensation Starting Pay:

$18-$20 per hour In addition to hourly pay, team members are eligible for performance-based bonuses tied to: Appointments booked Sales generated Customer reviews received Appointment show rates Overall team performance Top performers will have opportunities for advancement into sales, leadership, and management roles. Why Join Car Lab Detailers? Positive team environment Professional growth opportunities Performance-based bonuses Work with high-end and specialty vehicles Ongoing training and development Be part of a company focused on excellence and customer experience Schedule Full-Time Monday - Friday Typical hours:8:00 AM - 5:30 PM How to Apply Please submit your application and answer the following questions: Why do you believe you would be a great fit for this position? Describe a time you provided exceptional customer service. Are you comfortable making outbound follow-up calls to customers?

What motivates you most:

helping customers, earning bonuses, career growth, or leadership opportunities? What is your favorite local business and why? We are looking for someone who wants more than a job. We are looking for someone who wants to grow with a company that is building something special.

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Paid time off Paid training Work from home

Work Location:

In person