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Creative Mines LLC

Customer Experience Team Member

Job Description

Location:
Hybrid (Boise, ID)
Job Type:
Full-Time, Monday-Friday, 8:00 AM - 5:00
PM Pay:
$40,000 - $45,000 per year About Creative Mines Creative Mines manufactures premium stone veneer products for residential and commercial projects. We are looking for a customer-focused, organized team member who enjoys helping customers and working with a collaborative team. What You'll Do Build and maintain relationships with customers. Answer customer questions by phone and email. Process and manage customer orders accurately. Coordinate shipments and provide delivery updates. Work closely with the sales team to support customers and sample requests. Assist with invoicing Learn and maintain knowledge of Creative Mines products. Help resolve customer concerns and ensure a positive customer experience. Attend in-person team meetings and occasional customer visits or industry events. What We're Looking For Strong communication and customer service skills. Highly organized with attention to detail. Ability to manage multiple tasks in a fast-paced environment. Proficiency with Microsoft Office 365; experience with Microsoft Dynamics Business Central is a plus. Dependable, proactive, and a team player. Basic math and problem-solving skills. Willingness to travel occasionally and participate in in-person meetings. Preferred Qualities Customer-first attitude. Positive and professional demeanor. Flexible and adaptable. Enjoys working collaboratively with others. Benefits Medical, dental, and vision insurance Paid Time Off (PTO) Performance-based bonus opportunities Professional development and growth opportunities Supportive and team-oriented work environment Travel Occasional travel required, including customer visits, trade shows, and team events. This role also includes in-person meetings approximately 2 times per week.
Pay:
$40,000.00 - $45,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Professional Development
  • Health Insurance
  • Dental Insurance
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