A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service & Accounts Coordinator Martin & Pleasance
US - 5.0
El Segundo, CA Job Details Full-time $60,000 - $70,000 a year 8 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Accounts receivable Managing customer accounts Customer communication Customer relationship building Customer returns handling Accounts receivable management Customer service Spreadsheets Financial issue resolution Managing clients in a customer support role Analysis skills Attention to detail Customer engagement Organizational skills Operational excellence initiatives Productivity software Process improvement planning Payment reconciliation Business operations Analytical thinking Process management Collections account management Full Job Description Join Us During an Exciting Period of Growth! Martin & Pleasance is a natural wellness company with a long history of developing trusted health and wellbeing brands that stay true to their purpose. Our products support healthier lives and are trusted by customers around the world. Who We're Looking For We're seeking an experienced, proactive, and highly organised Customer Service & Accounts Receivable Coordinator to join our North American team in El Segundo. This is an exciting opportunity to join a newly formed team during a period of growth and play a pivotal role in shaping our North American operations. We are looking for a hands-on professional who can hit the ground running from day one , confidently taking ownership of customer service and accounts receivable activities while helping establish the processes, structure, and foundations needed to support future growth. The ideal candidate will bring proven experience in both customer service and accounts receivable, along with the ability to work independently, solve problems proactively, and build strong relationships with customers and internal stakeholders. You'll thrive in a fast-paced environment, enjoy bringing order to complexity, and be motivated by the opportunity to make a real impact in a growing business. In this role, you'll support our North American operations by managing customer service, order processing, returns and credits, and accounts receivable activities. Working closely with Sales, Supply Chain, Finance, brokers, and distributors, you'll help ensure accurate order fulfilment, exceptional customer experiences, and healthy cash flow while contributing to continuous improvement initiatives across the business. About the Role As the primary customer service contact for our North American customers, you will play a critical role in ensuring smooth order processing, maintaining strong customer relationships, and managing accounts receivable activities. Beyond day-to-day responsibilities, you'll have the opportunity to contribute to operational improvements, develop best-practice processes, and help build a strong foundation for future business growth. This role is ideal for a self-starter who takes ownership, thinks proactively, and enjoys finding better ways of working. Key Responsibilities Serve as the primary customer service contact for customers across the United States and Canada. Process and manage customer orders through EDI/SPS Commerce, Shopify, and broker sample ordering systems. Liaise with supply chain and warehouse partners to ensure timely and accurate order fulfillment. Manage customer credits, returns, and damaged goods claims. Monitor accounts receivable, follow up on outstanding invoices, and resolve deductions and payment discrepancies. Maintain accurate customer and account information within CRM systems. Document, review, and improve operational processes. Support the development of scalable systems and procedures that drive efficiency and business performance. What You'll Bring Essential Experience & Skills Minimum 5 years' experience in customer service, preferably within a fast-paced commercial environment. Demonstrated accounts receivable experience, including collections, deduction management, and account reconciliation. Proven ability to quickly learn systems, processes, and customer requirements, enabling you to contribute effectively from day one. Strong organisational skills with exceptional attention to detail. Proficiency in Microsoft Excel and Microsoft Office applications. Excellent communication and relationship-building skills. Strong problem-solving and analytical capabilities. Ability to manage multiple priorities and meet deadlines in a dynamic environment. A proactive mindset with the confidence to identify opportunities for improvement and challenge existing processes constructively. Preferred Qualifications Experience working with EDI platforms, particularly SPS Commerce. Familiarity with CRM systems and customer data management. Experience within Consumer Packaged Goods (CPG), retail distribution, health, wellness, or related industries. Why Join Martin & Pleasance? Be part of an exciting phase of growth and expansion. Contribute to shaping the future of our North American operations. Enjoy a varied and hands-on role with broad business exposure. Access opportunities for professional development and career progression. Work with respected wellness brands that positively impact people's lives. What We Offer Competitive salary based on experience and qualifications. 50% employer-sponsored healthcare benefits. 10 paid vacation days a year. Flexible working arrangements. Employee discounts on our products. If you're an experienced customer service and accounts receivable professional who enjoys taking initiative, improving processes, and contributing to business success, we'd love to hear from you. We encourage you to submit a cover letter, resume, and responses to the screening questions that clearly demonstrate your experience and suitability for the role. Applications missing these documents may not be considered. Join Martin & Pleasance and help us build the future of natural wellness in North America.
Job Type:
Full-time Pay:
$60,000.00 - $70,000.00 per year
Benefits:
Employee discount Flexible schedule Health insurance Paid time off Application Question(s): Tell us what you like to do outside of work hours: your hobbies and interests? In a growing business, team members are often required to be hands-on and adaptable. Please provide an example of when you stepped outside your usual responsibilities to support your team or improve business outcomes.
Experience:
Customer service, order processing and/or operations: 5 years (Required) Ability to
