Customer Service Administrator

Customer Service Administrator Trident Service Group Reading, PA Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Career development plan Vision insurance Employee discount Life insurance Referral program Retirement plan Qualifications Managing customer accounts Teamwork Filing High school diploma or GED Driver's License Customer support Productivity software Phone call management Order processing Quality data entry Office experience Customer data entry

Full Job Description Job Title:

Customer Service Administrator Company:

Trident Service Group Location:

Hybrid with

Regional Travel Company Description:

Trident Service Group is a premier swimming pool service, retail, and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s, we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings, we take pride in providing personalized care and building lasting relationships with our clients. Our service portfolio covers the complete pool & spa category including repair, cleanings, seasonal openings & closings, new construction, and renovation. At Trident, customer satisfaction is at the heart of everything we do. We operate as a family of brands across the Mid-Atlantic region.

Position Summary:

We are seeking a dedicated and friendly Custom Service Administrator to join our well-established pool service company. Reporting to the Branch Managers, the ideal candidate will be responsible for handling incoming communications, general clerical work, inventory & database maintenance and, at times, resolving customer issues in a professional and empathetic manner. Our ideal candidate will have a high level of attention to detail and organizational skills.

Key Responsibilities:

• Own the customer experience by gathering critical information, assessing customer needs, and coordinating with operations teams to ensure services are scheduled, communicated, and completed successfully.
• Serve as the customer's advocate by ensuring concerns, requests, and issues are addressed promptly and completely.
• Proactively communicate service updates, schedule changes, delays, and resolutions to customers
• Ensure all customer requests, work orders, and service notes are accurately documented within company systems
• Monitor customer communication channels including phone, email, text, web inquiries, and online reviews - to include including being first to answer incoming phone traffic, emails, and website leads
• Confirm appointments, communicate service expectations, and prepare customers for upcoming visits
• Preparing inventory forms and posting inventory transactions in our systems
• Maintaining our Customer Relationship Management (CRM) System
• Maintaining the Sales and Customer database
• Preparing and sending invoices and purchase orders
• Clerical duties and maintenance related to files and systems
• Research and special projects for other company employees
• A backup to resolve customer complaints and issues efficiently and courteously
• Identify and escalate priority issues to the appropriate departments
• Strong problem-solving abilities and attention to detail
• Any other general office tasks required by the company
• Ability to travel to our branch locations

Required Qualifications:

• High school diploma or equivalent
• 4+ years experience in office setting, preferably with a service company
• Familiarity with Microsoft Office programs
• Data Entry and experience
• Strong attention to detail and a team-first attitude
• Dependable and punctual, with a positive and professional demeanor

Preferred Qualifications:

• Familiarity with inventory, database and/or ERP and CRM systems
• Familiarity with systems such as Monday.com, Square and/or Jobber
• Experience with pool service industry Why Join Trident Service Group?

At Trident Service Group, we pride ourselves on creating exceptional swimming pool experiences for our clients. Joining our team means becoming a key player in a company that values quality, innovation, and customer satisfaction. As a Customer Service Administrator at Trident Service Group, you'll have the opportunity to make a significant impact on our growth and reputation while working in a collaborative and supportive environment. Benefits Hourly rate of $20-25, dependent on experience. Time and a half for overtime. Health, dental, and vision insurance Retirement plan with match Paid time off and holidays Opportunities for career growth and development A supportive and collaborative work environment How to

Apply:

If you have a creative, entrepreneurial spirit and are excited to help tell the story of our growing business, we want to hear from you! Please submit your resume through our indeed posting directly.

Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

Hybrid remote in Reading, PA 19606