Customer Service Coordinator - Remote CBRE Columbus, OH

• Remote Apply Customer Service Ad Hoc Reporting Customer Inquiries Call Center Experience STARs-friendly $35,360 / yr Posted yesterday This role is

STARs-friendly:

Skilled Through Alternative Routes. 61 % STARs in role.

Description:

About the

Role:

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

Please Note:

We are currently hiring for 1st and 2nd shift - weekend availability required. This is a remote opportunity. Compensation for this position is $17.00 per hour.

What You'll Do:

Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary. Generate and follow up on service request work orders for completion. Schedule meetings and coordinate logistics as needed. Update company systems, customer service databases, and spreadsheets. Contact customers for updated information, as necessary. Run and distribute various ad hoc reports for review. Lead by example and model behaviors that are consistent with

CBRE RISE

values. Guide team through the application of basic knowledge. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Evaluate and select solutions from established options. Impact through clearly defined duties, methods, and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Deliver own output by following defined procedures and processes under close supervision.

Apply Save Job Posting ID:

295400_crt:1793419184831