Customer Service Coordinator

Do you believe in good korma? Do samosas give you all the fillings? If you take Customer Service and food seriously but not yourself (and enjoy a good pun), we might have a job for you. Deep Indian Kitchen We are Deep Indian Kitchen®. You may have seen us in the frozen aisles of over 25,000 natural and conventional grocery, mass, club, and drug stores or been to our fast-casual restaurant in Union, NJ. Or, if you shop at Indian grocery stores, you know our parent company Deep Foods Inc. as your trusted manufacturer and brand with over 1200 SKUs. Our brand is on fire now but it hasn't been long since late 2019, when we began a turnaround and rebrand of our Tandoor Chef® frozen brand and Indikitch® restaurants to Deep Indian Kitchen®. There was a need to fill with millennials and foodies actively seeking authentic ethnic experiences, but lacking high quality, modern Indian options. Our differentiated approach and products have made us the #1 fastest selling natural frozen entrée brand in America, with rapid household penetration growth, over 180K followers on Instagram and TikTok…we could go on. And we know it's cliché to say "we're just getting started," but we don't know of any other aspiring 'platform brand' that gets to pick and choose from a 1200 SKU innovation pipeline. Deep Indian Kitchen's parent company, Deep Foods, was founded by the Amin family matriarch, Bhagwati Amin, and is now owned and operated by three generations of the Amin family. In late 2019, Deep Foods launched the Deep Indian Kitchen brand, which includes a line of frozen foods and NYC-metro-based Fast Casual Restaurants, to elevate and expand access to Indian food in mainstream America. It has become one of the fastest-growing frozen food brands in the U.S. and the #1 Indian brand on social media. It's delicious, authentic, always-made-from-scratch frozen meals and appetizers are available in 25,000 grocery stores nationwide. What You Will Do As the Customer Service Coordinator, you will own the day-to-day order management process end-to-end, ensuring accurate order entry, pricing verification, and timely issue resolution from order through delivery and invoicing. You will manage customer and distributor relationships, oversee EDI setup and transaction troubleshooting. Partnering cross-functionally with Operations, Finance, IT, and external providers to improve service and efficiency through reporting and KPI-driven process improvements. This role reports to the VP of Operations.

Responsibilities:

Responsible for daily order management, including order entry, pricing verification, and resolving all exceptions to ensure the timely processing of orders through the Order to Delivery & Invoicing cycle. Manage direct relationships with customers and distributors regarding order management and delivery for exceptional service. Identify order management KPIs and set up processes for improvement. Work with the operations team to ensure customer communication on product inventory availability for order fulfillment. Timely processing of all customer invoices, work with Finance and deduction teams on Order/Invoice reconciliation. Manage EDI setup, testing, and successful completion by working with cross-function teams of IT, Supply chain, and external partners. Oversee EDI transactions with ERP/3PL softwares and investigate issues, working primarily with SPS/EDI Provider team and Internal IT team to reconcile issues. Prepare agenda and lead weekly EDI calls with EDI providers and IT team. Proactively communicate late deliveries and order changes to all internal teams and customers. Prepare weekly customer service reports. Become a subject matter expert in customer requirements and drive internal awareness to achieve excellent customer service. The scope of this role may change as needed. Who You Are The ideal candidate is a detail-oriented, proactive operations professional who thrives in a fast-paced, emerging CPG environment and takes pride in delivering great customer service. You communicate clearly and confidently with internal teams and external partners. You have a drive to continuously improve processes and results while fitting into a "have fun, get sh•t done" culture.

Qualifications:

Bachelor's degree in a related field 3-5 years of operations experience in CPG or related field, preferably with food and emerging brand experience Exceptional people leadership and management skills - up, down, and lateral. Excellent communication and collaboration skills Attention to detail and a proactive mindset Ability to learn ERP, EDI, and related systems Advanced computer skills, including proficiency in Google and Microsoft Office suites Ability to self-motivate, prioritize, and organize Restless dissatisfaction with the status quo and a desire to network and research to help find new solutions or learn best practices Located in our Union, NJ headquarters Willingness to work in a hybrid remote/office environment (3 days a week in the office) Benefits At Deep Indian Kitchen, we nourish your career the way our food nourishes our customers. Beyond competitive pay and comprehensive benefits, we offer a highly engaged environment defined by frequent product launches and rapid national growth. You aren't just filling a role; you're fueling a brand where warmth, collaboration, and opportunity are part of the daily recipe. Deep Indian Kitchen is an inclusive workplace that thrives on and appreciates various backgrounds and perspectives.