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Scheduling Manager — Customer Service Coordination Chute Master Environmental - 3.8 Union, NJ Job Details Full-time $75,000 a year 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Microsoft Excel Microsoft Outlook Dispatching Attention to detail Leadership Full Job Description About the Role ChuteMaster Environmental, a leading environmental services company, is looking for a Scheduling Manager to take full ownership of our scheduling department. You'll run the service calendar that keeps our business moving, lead and develop a Scheduler who reports directly to you, and own the processes, standards, and results of the department from end to end. This role is for someone who has done the scheduling work and is ready to run it. You'll stay hands-on with the calendar while setting priorities, solving problems before they reach customers, and continually improving how the department operates. You'll report directly to company leadership and have real influence over how scheduling works across the business. What You'll Do Own the scheduling department, including its calendar, processes, and performance Supervise, train, and support one Scheduler, setting clear expectations and reviewing their work Build, manage, and balance the daily, weekly, and monthly service calendar alongside your Scheduler Plan recurring services and capacity ahead of busy seasons so the calendar never falls behind Make the final call on scheduling conflicts, priorities, and escalated customer requests Oversee reschedules, cancellations, and same-day changes, and make sure every affected customer is informed Set standards for customer documentation and confirm it is accurate and revised whenever schedules change Keep customer records, service history, and contact information in our CRM clean and reliable Track upcoming and overdue services and make sure follow-ups are completed Deliver regular schedule and capacity reports to leadership, with recommendations Identify and implement improvements to scheduling processes, templates, and CRM workflows Partner with our office team to make sure scheduled services are ready for billing What We're Looking For 2+ years of experience in scheduling, dispatch, or operations coordination Experience leading, training, or supervising others (formal or informal) Strong CRM experience; Salesforce a plus A sense of ownership: you treat the department's results as your own Exceptional organization and attention to detail Ability to shift gears quickly and keep a team steady when the day changes direction Proficient in Microsoft Word, Excel, Outlook, and professional email communication Clear, confident communicator with customers, staff, and leadership Why ChuteMaster $75,000/year salary Established company with a steady base of recurring customers Ownership of a department and a direct line to company leadership A central role where your decisions shape how the company runs day to day To Apply Reply to this posting with your resume and a few lines about your scheduling and leadership experience.

Pay:

$75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person