Part-Time Customer Service & Office Coordinator Two Big Feet Tree Pruning & Removal —

Manhattan, KS Pay:

$20-$25 per hour, depending on experience

Job Type:

Part-timeExpected Hours:

Approximately 10-15 per week, varying seasonally

Work Location:

Primarily remote; Manhattan, KS, and surrounding area preferred Job Summary Two Big Feet Tree Pruning & Removal, a locally owned and operated tree care company in Manhattan, Kansas, is seeking a dependable, highly organized, and customer-focused individual to help manage customer communication and daily administrative operations. This position is ideal for someone who enjoys working independently, takes initiative, and excels at keeping tasks organized and moving forward. We're looking for more than someone to answer phones and complete paperwork. The right candidate will take ownership of the customer experience, helping ensure inquiries are answered, estimates are delivered, customers receive timely follow-up, and invoices are processed efficiently. Responsibilities Customer Service & Scheduling Answer incoming customer calls and respond to voicemails, texts, and emails. Gather customer information and coordinate estimate appointments. Serve as a friendly, professional point of contact for customers. Communicate scheduling updates and respond to general customer inquiries. Estimates & Follow-Up Prepare and send written estimates based on information provided by the owner. Track outstanding estimates and proactively follow up with prospective customers. Maintain accurate records of customer inquiries, estimates, and scheduled work. Invoicing & Administration Prepare and send customer invoices. Monitor outstanding balances and send payment reminders. Maintain organized electronic records and customer information. Assist in developing and maintaining efficient administrative processes.

Qualifications Required:

Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to work independently, prioritize tasks, and follow through without constant supervision. Proficiency with email, Microsoft Word, Excel, and basic computer applications. Professional and courteous customer service skills. Ability to maintain confidential customer and business information.

Preferred:

Previous experience in customer service, office administration, scheduling, or invoicing. Experience working with a small business or service-based company. Familiarity with construction, landscaping, tree care, or other skilled trades. Experience using customer management, estimating, or invoicing software. Residence in Manhattan, Junction City, Wamego, or surrounding communities. Schedule & Work Arrangement Approximately 10-15 hours per week initially. Hours will fluctuate based on seasonal business needs, with fewer hours generally expected during winter. Primarily remote work, with occasional in-person meetings or training in the Manhattan area. Flexible administrative work hours, with consistent availability during agreed-upon business hours for customer calls and communication. Compensation $20-$25 per hour, based on qualifications and experience. About Two Big Feet Tree Pruning & Removal Two Big Feet Tree Pruning & Removal is a locally owned business serving Manhattan and surrounding communities. We take pride in providing professional tree care and are looking for someone who can help us deliver an equally professional customer experience. This is an opportunity to play an important role in a small business, work independently, and help create efficient systems that support our continued growth. How to Apply Please apply through Indeed with your résumé and a brief introduction highlighting your relevant experience, availability, and interest in the position.

Pay:

$20.00 - $25.00 per hour

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Manhattan, KS 66502