Customer Service Coordinator - Regional Operations

Customer Service Coordinator - Regional Operations WinnCompanies - 3.3 Nashville, TN Job Details Full-time 13 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Employee discount Gym membership Life insurance Paid sick time Qualifications High school diploma or GED Task prioritization Productivity software Full Job Description WinnCompanies is looking for a quick-learner and multitasker to join our corporate military team at our headquarters in Nashville, TN. In this role, you will be responsible for providing exceptional customer service in handling calls and scheduling all service orders for our residents. You will receive and record service requests, handle customer questions and concerns, and properly code and dispatch non-work order requests, including proper documentation and escalation when necessary. Responsibilities Provide excellent customer service to residents, technicians, and project site team members in a fast paced environment Receive service requests via online, email, or calls from residents Handle all calls including troubleshooting and scheduling resident service request needs Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve Prioritize calls according to urgency and importance Monitor voicemails, ensuring calls are returned and queues are cleared by the end of each day Handle customer questions and concerns regarding service requests Dispatch and schedule pest control work orders Schedule support for

Deployed Spouses Program Schedule:

Sat-Tues 8 am - 7 pm CST, Remote Position Requirements High school diploma or GED 1-3 years similar experience Excellent customer service and communication skills Ability to adapt and prioritize within a fast paced environment Highly proficient in Microsoft Office and scheduling/work order service ticket platforms Preferred Qualifications 1-3 years customer service or call center experience Proficiency in YARDI or other similar industry software Military understanding

Our Benefits:

Regular full-time US employees are eligible to participate in the following benefits: Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) 401(k) plan options with a company match Various Comprehensive Medical, Dental, & Vision plan options Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) Tuition Reimbursement program and continuous training and development opportunities Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options Employee Corporate Discount Programs Flexible and/or Hybrid schedules are available for certain roles Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families To learn more, visit winnbenefits.com Why WinnCompanies? A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you:

Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.

A team that cares:

We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day. If you are a California Resident, please see our Notice of Collection here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Internal candidates, please apply here: Internal Careers Hub