Ice House America, LLC (IHA) is on the lookout for a Customer Care and Compliance Manager to help our growing and expanding team. At IHA, we foster a fun atmosphere where customers, collaboration, innovation and teamwork are at the forefront of our success.

Customer Care and Compliance Manager Responsibilities:

We are seeking a dedicated Customer Care and Compliance Manager to support our Vending business. This on-site position at our Moultrie, Georgia facility requires a proactive and motivated individual with a strong commitment to customer satisfaction. Spanish-speaking candidates are strongly encouraged to apply.

Essential Duties:

• Respond to consumer calls and provide accurate, satisfactory resolutions to their concerns.
• Guide callers through troubleshooting processes to ensure a positive experience.
• De-escalate situations that front-line associates are unable to resolve, ensuring a positive customer experience.
• Create and manage service tickets within IHA's CRM system until resolution.
• Collaborate with other IHA resources to enhance the consumer experience.
• Basic data entry to ensure systems are updated appropriately
• Audit calls to ensure positive customer experience
• Submit approved refund requests and documentation to accounting for processing
• Coordinate shift assignments and adjust schedules as needed to meet business needs.
• Maintain accurate record of IHA vending compliance activities to ensure all IHA units are in compliance with local and state regulations
• Help build out compliance program at IHA in conjunction with

Director of Customer Experience Additional Qualifications:

• Spanish Speaking (preferred)
• Two years of relevant experience (preferred)
• High School Diploma
• Strong written and verbal communication skills
• Excellent active listening skills
• Exceptional interpersonal and rapport-building abilities
• Patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable in fast-paced environments
• Computer literacy including knowledge of Microsoft Word, Excel and Outlook
• Proficiency with complex or multi-line phone systems Join IHA, where your strategic skills and sourcing expertise will be valued and celebrated as part of our fun team.

If you're ready to make a significant impact in a company that is poised for growth, apply now!

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Moultrie, GA 31768