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Customer Service & Operations Coordinator
Job
Anderson Heating & Cooling
Remote
$52,000 Salary, Full-Time
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Job Description
About us We're a growing residential HVAC company built on a simple promise: treat every customer like family and do the job right the first time. Our team is growing, and we take pride in delivering exceptional service, quality workmanship, and a workplace where people genuinely enjoy showing up. As we expand, we're looking for the right person to grow with us — someone who cares, takes ownership, and wants to be part of something great from the ground up. Position overview This is the heartbeat-of-the-office role. As our Office Administrator, you'll work directly with the owner to keep daily operations organized and running smoothly. From scheduling service calls to supporting the field team, you'll be the glue that holds everything together and the friendly voice our customers hear when they call. What you'll do Day-to-day responsibilities Answer incoming calls and deliver a warm, professional first impression Schedule service and installation appointments; manage company calendars Follow up with customers before and after visits Register equipment warranties and process permits and paperwork Assist with payroll support and bill payment Coordinate with vendors and suppliers Maintain accurate customer records Help customers with financing paperwork and questions Support technicians and installers with scheduling, parts, and communication Order office supplies and keep the workspace organized Provide general administrative support to the owner and team What we're looking for Strong organizational skills — you love a clean inbox and a tidy calendar Excellent written and verbal communication Ability to multitask and pivot without losing your cool Professional, friendly phone etiquette Comfort with Microsoft Office and Google Workspace QuickBooks experience (preferred) Housecall Pro experience (a plus, but we'll teach you) HVAC industry experience (helpful, not required — we'll get you up to speed) What success looks like You solve problems before the owner notices them You take ownership without waiting to be told Customers feel cared for every time they call The office runs like clockwork The team feels supported and organized You bring positive energy to the workplace Why join our team? Family-oriented culture — we support each other and treat everyone with respect Real impact — your work directly shapes the customer experience and company success Room to grow — as we expand, so does your role and your opportunity Supportive leadership — the owner is hands-on, approachable, and invested in your success. Micromanaging is not in our vocabulary! Be part of something — help us build a company the whole community relies on we'd love to hear from you. Apply today and tell us a little about what makes you a great fit — we read every application.