Customer Service Representative/ Project Coordinator

Opportunity to be a part of one of South Jersey's most trusted and fastest-growing painting companies. We are looking for a growth-oriented, organized, and ambitious Appointment Setter who will be in charge of setting appointments for our sales & estimating team.

About Us:

GLS Painters is a well-established and reputable service provider specializing in interior and exterior painting, cabinet refinishing, and luxury home transformations. With over 230+ 5-star Google reviews , 16 years of proven experience, and a reputation for providing stress-free painting experiences , we've become the painting company South Jersey homeowners trust most. Every project comes with a dedicated project manager , ensuring quality, communication, and peace of mind. We are seeking a Remote Appointment Setter to join our team and play a crucial role in maintaining and expanding our customer base. This position offers a fantastic opportunity for motivated individuals to work remotely and contribute to the growth of a dynamic and customer-centric company.

Position Summary:

As a Remote Appointment Setter at GLS Painters , you will serve as the first point of contact for potential customers seeking our services. You will handle inbound calls and make outbound calls, providing information, addressing customer questions, and setting appointments for our skilled Estimators. Effective communication, a customer-centric mindset, and the ability to learn quickly are essential to excel in this role. Previous sales experience is preferred, but not required.

Key Responsibilities:

Answering inbound calls and setting appointments for our sales team. Cold calling leads in our CRM to source and set new appointments. Educating potential customers about our interior, exterior, cabinet, and handyman services. Scheduling appointments and managing the appointment calendar to optimize estimator schedules. Maintaining accurate records of customer interactions and appointments using our CRM system. Following up with potential customers to secure appointments and convert leads into bookings. Collaborating with the sales and marketing teams to align efforts and promote our services effectively. Staying up-to-date on industry trends and company offerings to provide accurate information to customers.

Qualifications:

Excellent communication skills, both written and verbal. Strong customer service orientation and a friendly, engaging personality. Quick learner with the ability to grasp and convey technical information about services. Previous sales or customer service experience preferred, but not required. Proficiency in using CRM software and scheduling tools. Self-motivated, organized, and detail-oriented.

Benefits:

Competitive hourly wage. Opportunities for performance-based bonuses. Flexible remote work arrangement. Ongoing training and development to enhance your skills. Sales bonuses. Join a supportive and dynamic team committed to providing excellent service and living our motto: "Don't Stress—Call GLS ." How to

Apply:

If you are a motivated and enthusiastic individual with great communication skills and a willingness to learn, we encourage you to apply for the Remote Appointment Setter position at GLS Painters . GLS Painters is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Flexible schedule Paid time off Work from home

Work Location:

Remote