Customer Service & Sales Coordinator - Yacht Repair & Maintenance Swift Marine - 3.7 Charleston, SC Job Details Full-time $22 - $26 an hour 1 day ago Benefits 401(k) Work from home 403(b) Qualifications Sales Customer service Customer support ticket management Face-to-face client meetings Client interaction via phone calls Full Job Description Please Read Entire Description Before Applying Customer Service & Sales Coordinator - Yacht Repair & MaintenanceOverview Swift Marine Yacht Management is seeking a highly organized, personable, and proactive Customer Service & Sales Coordinator to help manage customer communication, sales follow-up, scheduling, office administration, and hiring for our growing yacht repair and maintenance company. Experience in a service-based business is required. Examples include home services, landscaping, automotive, marine services, construction, HVAC, or a similar service based industry. This person will serve as a central point of contact between our customers, service technicians, detailers, subcontractors, and management team. The ideal candidate is an excellent communicator who is comfortable speaking with yacht owners, captains, brokers, employees, and job applicants while keeping multiple projects organized behind the scenes. Responsibilities in Customer Service & Sales Follow up with new leads, previous customers, and existing customers about service opportunities Communicate with yacht owners, captains, brokers, marinas, and other marine-industry contacts Answer incoming calls, texts, emails, and customer inquiries professionally and promptly Help prepare and follow up on estimates and proposals Follow up with customers regarding recommended or upcoming services Maintain customer information, service histories, notes, and follow-up reminders Help generate additional business from existing and past customers Scheduling & Service Coordination Schedule detailing, maintenance, repair, diving, and other service appointments Coordinate schedules between customers, technicians, detailers, subcontractors, and management Confirm appointments and communicate scheduling changes Track active jobs and make sure customers receive timely updates Help ensure completed work is documented and invoiced properly Office & Administrative Support Prepare estimates, invoices, work orders, and other customer documentation Maintain organized digital records and company files Assist with accounts receivable and follow up on outstanding invoices when needed Keep customer and employee information organized Work extensively with Google Docs, Google Sheets, Google Drive, email, scheduling software, and other business systems Hiring & HR Coordination Post and maintain job listings for detailers, technicians, divers, salespeople, and other positions Review applications and identify promising candidates Conduct initial applicant screening and schedule interviews Communicate with candidates throughout the hiring process Coordinate onboarding paperwork and new-hire documentation Maintain organized employee and contractor records Assist management with recruiting as the company grows Help coordinate employee schedules, paperwork, and other basic HR administrative tasks Ideal Candidate We are looking for someone who is: Extremely organized and dependable in a service based business setting Friendly, confident, and professional on the phone Comfortable speaking with high-end clientele Able to manage multiple customers, jobs, and priorities simultaneously Proactive about following up rather than waiting to be told what to do Comfortable with sales and asking customers about additional services Experienced with Google Docs, Sheets, Drive, email, and other office technology Experienced in customer service, office administration, dispatching, sales coordination, or service-business operations Comfortable helping recruit, screen, and onboard new team members Familiar with boats, yachts, marinas, or the marine industry is a major plus Salary & Growth Opportunity This position starts at $23-$26 per hour, based on experience . For the right person, advancement can happen within the first 60-90 days. High performers who demonstrate that they can take ownership of the role, exceed revenue goals, and help grow the business may be promoted into a higher-level position with a renegotiated compensation package of $75,000+ per year . There is significant long-term growth potential for someone who takes initiative, and consistently produces results. About Swift Marine Swift Marine Yacht Management provides professional yacht detailing, repair, maintenance, and management services for boat and yacht owners throughout Charleston and South Florida. Our team handles everything from routine cleaning and detailing to mechanical, electrical, fiberglass, diving, and yacht maintenance services. We're looking for someone who can become an important part of our operation and help us provide an exceptional experience for customers while keeping our growing team organized.

Pay:

$22.00 - $26.00 per hour Expected hours: 35.0 - 45.0 per week

Benefits:

401(k) 403(b) Work from home

Work Location:

Hybrid remote in Charleston, SC 29412