Customer Solutions Coordinator

• 3.8 Renton, WA 98057 $48,700 a year Apply with Indeed Job Summary We are seeking a Customer Solutions Coordinator for a direct hire opportunity in Renton, WA. This role is ideal for a dependable, detail-oriented professional with 1-2 years of customer support, call center, research, or administrative experience who enjoys solving problems, supporting customers, and keeping information accurate. As a Customer Solutions Coordinator, you will work in a customer-focused call center environment where accuracy, follow-through, and professionalism are essential. This position offers a strong opportunity for growth while contributing to the continued improvement of program operations and customer experience. The work environment is collaborative, supportive, and focused on high-quality service. Team members are encouraged to bring fresh ideas, think creatively, and work together to deliver reliable results. This is a great opportunity for someone who values stability, positive teamwork, supportive leadership, and the chance to build a long-term career in customer support and client care. Key Responsibilities Answer routine telephone inquiries in a professional, customer-oriented call center environment. Research, troubleshoot, and resolve customer issues while ensuring timely and accurate follow-up. Document phone calls, customer interactions, account updates, and actions in the appropriate database. Process account update requests and perform accurate data entry. Complete notice quality review activities and identify discrepancies or required corrections. Support additional operational tasks, including payment negotiation, fee reduction requests, and copier maintenance or repair coordination.

Compensation and Benefits Salary:

$48,700 per year.

Job Type:

Direct hire.

Schedule:

40-hour work week, Monday to Saturday.

Work Location:

On-site in Renton, WA.

Remote Work:

This is not a remote position. Overtime and periodic weekend hours may be required. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1114