Customer Success Manager

MIT - 4.2

Cambridge, MA Job Details Full-time $90,320 - $122,080 a year 1 hour ago Qualifications Bachelor's degree Full Job Description Working at MIT offers opportunities that just aren't found anywhere else , including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance. We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We strongly encourage applications from individuals from all identities and backgrounds - like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity. MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.

Customer Success Manager Job Number:

26111

Functional Area:

Customer Relations/Service Department:

Open Learning, Horizon School Area:

Office of Provost Pay Range Minimum:

$90,320

Pay Range Maximum:

$122,080

Employment Type:

Full-time (Hybrid)

Employment Category:

Exempt Visa Sponsorship Available:

No Schedule:

Monday -

Friday Pay Grade:

9 Posting Description

CUSTOMER SUCCESS MANAGER

, Open Learning , to join MIT Workforce Learning; under minimal supervision, manage and grow a portfolio of strategic workforce learning partnerships with senior leaders at global organizations, including Fortune 500 companies and government agencies; work closely with client stakeholders to design and deliver impactful learning experiences, ensure successful program execution, and help partners realize measurable value from our suite of offerings; serve as the primary relationship manager for a portfolio of enterprise and government partners, building trusted relationships with senior stakeholders and acting as the main point of contact for ongoing engagement; guide partners through the full program lifecycle from onboarding and launch through adoption, expansion, and renewal ensuring a high-quality experience for both client stakeholders and participating learners; lead cross-functional teams to deliver successful program launches and ongoing delivery, working with internal partners on planning, custom content, communications, learner engagement, and reporting; identify opportunities to expand partnerships through additional programs, cohorts, or new learning initiatives, and support renewals and commercial expansions across the portfolio; serve as the central point of coordination for technical integrations or platform-related requirements, working with internal technical teams and external vendors as needed; advocate for customer needs internally by sharing insights and feedback to inform program design, product improvements, and future offerings. The full job description is available, here: openlearning.mit.edu/jobs Job Requirements

REQUIRED

: Bachelor's degree; and a minimum of five years of experience in customer success, account management, program management, or a related client-facing role. 9/29/2026