Customer Success Manager, Strategic

Customer Success Manager, Strategic Tebra - 2.9 Corona del Mar, CA Job Details $76,000 - $85,000 a year 1 day ago Benefits Health insurance Work from home Employee assistance program Childcare Qualifications Managing customer accounts Customer relationship building Client onboarding Customer retention Mid-level Revenue target achievement 1 year Cross-functional collaboration Escalation handling Communication skills Stakeholder relationship building Cross-functional communication Analytics Stakeholder management Full Job Description Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role As a Customer Success Manager, you will serve as the primary partner for guiding customers through successful adoption, measurable value realization, and strategic expansion. You will help customers understand their business goals, align on success metrics, and drive meaningful outcomes using our platform. You are a strong communicator who can simplify complex workflows, resolve blockers, follow established playbooks, and build trust with customer stakeholders. CSMs excel at proactive outreach, data-informed recommendations, and ensuring customers progress toward full utilization of the platform and available add-on solutions. This role thrives in fast-paced environments, requires strong ownership over customer health, and demands consistent adherence to processes that support retention and expansion. Your Area of Focus Manage and retain a book of customers typically under