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Director, Customer Experience & Growth

Job

D2G Group LLC

Remote

$150,000 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Director, Customer Experience & Growth D2G Group LLC Fall River, MA Job Details Full-time $140,000 - $160,000 a year 1 day ago Qualifications Cross-functional collaboration Cross-functional communication Full Job Description Director of Customer Experience (CX) & Growth | e
Commerce, Marketplace, Digital Commerce Location:
Hybrid - Providence /
Boston Area Company:
Displays2
Go Job Type:
Full-Time Lead Marketplace Growth, Revenue, and Customer Experience Displays2Go is hiring a Director of Customer Experience (CX) & Growth to drive eCommerce growth, marketplace strategy, and revenue expansion across digital commerce channels. This role is ideal for a leader with deep experience in Marketplace or eCommerce, a strong revenue ownership mindset, and the ability to translate customer insights into growth opportunities. You will own high-impact initiatives across Amazon marketplace performance, digital commerce expansion, customer analytics (VOC), and end-to-end customer experience strategy. Key Responsibilities Marketplace & eCommerce Growth Own and scale Amazon marketplace and digital commerce channels Drive revenue growth, profitability, and multi-channel expansion Identify and launch new marketplace and eCommerce opportunities Partner cross-functionally to scale digital commerce capabilities Growth, Revenue & Digital Strategy Lead growth strategy initiatives that drive incremental revenue Optimize conversion, customer lifetime value (CLV), and retention Build and scale new digital products, services, and revenue streams Customer Experience (CX) & Insights Own the end-to-end customer experience strategy and journey optimization Lead customer analytics, Voice of Customer (VOC), and insights programs Translate data into actionable improvements and growth initiatives Improve NPS, CSAT, and customer engagement Customer Service, Support & Enablement Improve customer service experience, policies, and support operations Build scalable self-service tools, education, and onboarding experiences Reduce friction while improving customer satisfaction and efficiency Qualifications 8+ years in eCommerce, Marketplace, Digital Commerce, Customer Experience, or Growth Proven success owning marketplace revenue (Amazon preferred) or eCommerce channels Strong experience in customer analytics, VOC, and data-driven growth strategy Demonstrated ability to drive revenue, retention, and customer engagement Experience leading cross-functional teams across Ecommerce, Product, Marketing, and Operations Background in customer service, support, or experience optimization strongly preferred Why Join Displays2Go? Own marketplace and eCommerce revenue growth Lead customer experience and digital commerce strategy Drive measurable business impact through insights and innovation