Experienced Customer Service Representative / Office Coordinator Always Fire & Gas |

Always Home Repair Location:

Ocala, FL Position:

Flexible On-Site /

Hybrid Hours:

Approximately 20-40 hours per week

Pay:

$21-$27 per hour, depending on experience and qualifications About Us Always Home Repair is a licensed Florida contractor based in Ocala, serving homeowners across North Central Florida. We specialize in siding, decks, bathroom and kitchen remodels, windows, doors, flooring, and more. Our team is family-run, highly skilled, and known for integrity, craftsmanship, and a supportive culture. The Role Always Fire & Gas and Always Home Repair are seeking an experienced Customer Service Representative / Office Coordinator to join our team. This role is ideal for someone who is confident on the phone, organized, dependable, and comfortable managing multiple priorities in a fast-paced service environment. You will help coordinate customer communication, scheduling, office needs, deliveries, and vendor activity while supporting both our field and administrative teams. This is primarily an on-site position in Ocala , with some opportunity for remote work based on training, performance, and company needs. Responsibilities Answer inbound customer calls and assist with service and sales scheduling Make outbound follow-up calls to leads and customers Respond to customer and team communications by phone, text, email, and CRM Schedule and coordinate service appointments, consultations, and job-related needs Maintain accurate customer records and notes in the CRM Assist with schedule changes, confirmations, cancellations, and follow-up Help coordinate communication between customers, field staff, vendors, and office team members Receive deliveries, packages, materials, and supplies Assist with on-site vendors, service providers, pickups, and office-related appointments Help with general office administration and day-to-day operational needs Qualifications Previous experience in customer service, scheduling, dispatching, office coordination, or a similar phone-based role Professional and confident phone presence Strong written communication skills Comfortable using CRM systems, VOIP phones, email, and other business software Organized, detail-oriented, and able to multitask Comfortable making outbound calls and following up with customers Dependable, self-motivated, and able to work independently Strong problem-solving and customer service skills Able to communicate effectively with customers, coworkers, vendors, and field staff Experience in a home-service, construction, HVAC, plumbing, electrical, fireplace, or similar service-based company is a plus. Work Environment Candidates should live within reasonable commuting distance of Ocala, Florida and be available to work on-site as scheduled. Because this position includes receiving deliveries, assisting vendors, and supporting office operations, regular in-office availability is required. Some remote work may be available once training is complete and the employee is able to perform the role independently. Why Join Our Team? Flexible scheduling Some remote-work opportunity Growing companies with room for advancement Variety in day-to-day responsibilities Supportive team environment Opportunity to make a direct impact on customer experience and company operations We are looking for someone who takes initiative, follows through, and wants to become an important part of the continued growth of Always Fire & Gas and Always Home Repair .

Pay:

$21.00 - $27.00 per hour

Benefits:

401(k) 3% Match Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

Hybrid remote in Ocala, FL 34472