Facilities Customer Service Center Coordinator III

Position Details Position Information Posting date 05/21/2026 Closing date Open Until Filled Yes Position Number 1129232 Position Title Facilities Customer Service Center Coordinator III Hiring Range Minimum $25.00 Hiring Range Maximum $25.00 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status NonExempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40

Schedule Schedule:

MondayFriday, 7.30am4.00pm; Saturday/Sunday Required to work flexible hours during periods of critical operations on campus Location of Position Hanover, NH Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. n/a Is this a grant funded position? No Position Purpose The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The

FSCC III

acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and nonemergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system (CMMS), all tasks with the department, and the ability to help train new team members. Description Required Qualifications Education and Yrs Exp High School plus 12 year(s) of experience or equivalent combination of education and experience Required Qualifications Skills, Knowledge and Abilities Minimum two years of experience in an office environment. Strong proficiency in computerized maintenance management systems (CMMS) with the ability to train others after learning Planon. Previous proven excellent customer service experience in a facilities environment. Comfortable working with Microsoft Office (Outlook, Word, and Excel) and Google Workspace (Drive, Sheets, Docs). Ability to handle emergency situations and react in a calm professional manner. Ability to work in a team atmosphere. Excellent problem solving skills, with a goal of customer satisfaction. Able to perform daily tasks with minimal supervision. Preferred Qualifications Ability to prioritize work for self, while helping others. Understanding of facilities processes and the type of work performed. Excellent communication and interpersonal skills with the ability to interact with diverse College constituencies. Attentive to detail and interested in providing accurate, clear, and concise results. Demonstrates a high level of concentration while working in a fastpaced, continually changing organization. Comfortable with frequent interruptions to daily work. Department Contact for Recruitment Inquiries Campus Services HR Department Contact Phone Number 6036463323 Department Contact for Cover Letter and Title Tie Watkins, Director of Customer Relations & Logisticsics Department Contact's Phone Number Tie.

Watkinsdartmouth Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a preemployment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, nondiscriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function