Description Position Overview:

We are seeking a detail-oriented and professional Field Service Coordinator to join our Professional Services team. If you are seeking a fast-paced, collaborative opportunity to be the liaison between our customers and professional services technicians then this might be the right position for you!

Job Title:

Field Service Coordinator Location:

Waterford, WI (hybrid)

Key Job Responsibilities:

Provide customer service support for an assigned territory for Avidity Science internal and external customers.\nCoordinate and schedule professional service technician resources to meet customer requirements for service.\nProcess, maintain, manage and schedule all preventive maintenance and warranty orders.\nProcess invoices for preventive maintenance and service calls.\nReview and manage all Salesforce.com cases assigned.\nResponsible for closure of the preventive service agreements folders and Oracle sales orders\nReport job status to Supervisor and Manager.\nCoordinate all travel arrangements for technicians.

Qualifications:

Ability to effectively communicate both verbally and in written format, multi-task in a fast-paced environment and manage commitments.\nHigh School Diploma or equivalent\nMinimum of two years' experience in scheduling or call center support is required.\nProficiency with Microsoft Word, Excel and Outlook required.\nExperience with Salesforce.com and Oracle is a plus.

What We Offer:

Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity\n401k with company match\nPerformance Bonus Plan\nPTO and paid holidays\nSupportive and Inclusive work culture\nCommunity Involvement, Paid volunteer time and Flextime\nTuition Reimbursement\nBalance of a collaborative & independent work environment

About Us:

For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values:

Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally. 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