Key Responsibilities Strategic Leadership & Team Oversight:

Lead, develop, and engage a diverse team, set strategic goals, monitor performance, and provide ongoing coaching and feedback

Client Service Excellence:

Ensure the team acts as the main point of contact for client and internal partners and serves as the primary escalation point for complex client issues, ensuring timely and effective resolution. Foster strong relationships with clients and internal partners and support client initiatives

Operational Execution & Compliance:

Oversee administration of client contract terms, including rebate reconciliation and reporting requirements, ensure compliance with policies, procedures, financial controls, and regulatory requirements. Track and manage deliverables and timelines

Continuous Improvement & Transformation:

Facilitate issue management and trend analysis, identify and drive operational improvements and sponsor transformation projects

Communication & Stakeholder Engagement:

Deliver clear, concise communications to clients, team members, and senior leadership This role requires strategic and critical thinking, inclusive and transparent communication, strong relationship-building and stakeholder management skills, as well as decisiveness, resilience, adaptability, attention to detail, and effective time management. Success Measures Reduction in client escalations and positive Client/Account Team feedback Achievement of contractual deliverables and timelines High team engagement and development Successful implementation of process improvements and transformation initiatives Strong client satisfaction and retention Required Qualifications 10+ years of professional experience in operational or financial roles, 5+ years in leadership positions 2+ years of experience in client-facing roles Preferred Qualifications Experience in managing large, diverse teams Strong project management skills Experience in contract administration, budgeting/forecasting for client financial arrangements, and PBM rebate operations Expertise with client rebate terms and administration Salesforce and Microsoft Office proficiency Education Bachelor's degree in finance, Accounting, Business, or related field or equivalent experience This role is work at home flexible. The candidate will be required to work according to Eastern time zone hours. It can be based remotely in the U.S. or near one of the campuses mentioned below. If you are commutable to one of the following Corporate Hubs, you must work in the office 2 or more days a week:

IL-NorthbrookTX-Irving CT-Hartford AZ-Scottsdale RI-Cumberland Pay Range The typical pay range for this role is:$100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. 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