Village Ford, Inc is hiring a Remote Service Appointment Coordinator Assistant in Dearborn, MI. This is a full-time position. The Remote Service Appointment Coordinator Assistant supports the Remote Experiences Manager in coordinating the dealership's Mobile Service and Remote Customer Experience operations. This position helps manage daily scheduling, customer communication, vehicle pickup and delivery, service follow-up, documentation, and administrative tasks. The Assistant helps keep daily operations organized and running smoothly by monitoring schedules and assigned activities, communicating with customers and dealership departments, maintaining accurate records, and coordinating with outside service providers. The position also helps identify and escalate customer, technical, or operational concerns to the Remote Experiences Manager or appropriate department leader.