View More Jobs Seller Experience Manager Westchester, IL, United States (Hybrid) Be the First to Apply Apply Now About Us RB Global (

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RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. Job Description The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists. This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities. This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team. Responsibilities Set Seller Experience Strategy Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region. Lead and Develop the Team Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders. Drive Cross-Functional Alignment Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making. Own the Seller Experience Program Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden. Monitor Performance & Drive Insights Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership. Manage Risk & Resolve Escalations Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey. Qualifications Required Experience Bachelor's degree in business, marketing, or a related field, or equivalent experience required 5+ years of experience in customer experience, customer success or sales enablement roles 2+ years in supervisory or team lead experience Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level Strong process optimization skills, with data-driven decision-making and analytical expertise Ability to influence across functions and build alignment with senior stakeholders Experience with CRM platforms (Salesforce) 10-20% travel required for team, stakeholder, and site engagements. Core Competencies Customer Obsessed Strategic Leadership Team Leadership & Coaching Cross-Functional Influence Process Optimization Data-Driven Decision Making Standard office environment, with regular collaboration across in-market and remote team members Non-physical in nature involving periods of sitting or standing. Apply Now Job Info Job Identification 12119 Posting Date 2026-10-28, 05:27 p.m. Locations 2 Westbrook Corporate Ctr, Westchester, IL, 60154, US (Hybrid) Degree Level Bachelor's Degree Job Schedule Full time Minimum Salary $112,000 Maximum Salary $120,00 Legend Jobs at a location Group of locations © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 2 Westbrook Corporate Ctr, Westchester, IL, 60154, US Copy to Clipboard Similar Jobs Senior Product Manager, Seller Experience Chicago, IL, United States (Hybrid) Posted on 2026-10-20 Trending About the Opportunity At Ritchie Bros., we're transforming how businesses buy and sell equipment through one global marketplace. We're looking for a Senior Product Manager, Seller Experience to help shape the future of selling on our platform. Our sellers range from individual equipment owners to some of the world's largest businesses. Their needs are complex, their workflows are diverse, and the opportunity to simplify how they do business with us is significant. This is an opportunity to build and scale seller experiences that make it easier to manage equipment, create listings, engage with buyers, manage offers, and complete transactions. We're looking for an experienced marketplace product leader who understands the dynamics of connecting buyers and sellers, thrives in ambiguity, takes ownership, and knows how to turn complex problems into simple, intuitive customer experiences.