A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Sr. Project Manager/Client Service Leader (Western NY) Jacobs - 3.9 Syracuse, NY Job Details $200,000 - $240,000 a year 22 hours ago Benefits Caregiver leave Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Managing projects in an engineering role Managing projects Professional Engineer Consulting firm experience Full Job Description Location Syracuse, New York, United States Capabilities Project Management Office Setup Hybrid Job ID #44456 Industry Water At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact Serves as a strategic leader responsible for managing complex wastewater treatment planning, design, and construction projects while leading client relationships across Western New York and developing a high-performing team to support future growth. This role combines project delivery excellence, business development, client account management, and people leadership.
Key Responsibilities:
Project Management & Delivery Lead wastewater conveyance and treatment and water distribution and treatment planning, design, and construction projects. Manage scope, schedule, budget, quality, safety, and client expectations. Coordinate multidisciplinary engineering and construction teams. Provide executive-level project reporting and risk management. Western New York Client Service Leadership Serve as Client Service Lead for key municipal clients. Build trusted relationships with utilities, municipalities, and regulators. Develop strategic account plans and identify future opportunities. Represent the firm at industry events and stakeholder meetings. Business Development & Growth Lead proposals, pursuits, and interviews. Develop market growth strategies and maintain project pipeline. Support annual sales, revenue, and profitability objectives. Group Leadership & Staff Development Recruit, mentor, and retain engineering professionals. Develop succession plans and future leaders. Conduct performance evaluations and career development planning. Promote a collaborative, high-performing culture. Here's what you'll need Bachelor's degree in Engineering or related discipline. Professional Engineer (PE) license. 15+ years of municipal wastewater consulting experience. Demonstrated project management, client service, and staff leadership experience.
Posted Salary Range:
Minimum 200,000.00
Posted Salary Range:
Upper 240,000.00 Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock. The base salary range for this position is $200,000.00 to $240,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on August 27, 2026. This position will be open for at least 3 days. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.
