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• Temporary
• Bilingual Spanish Humble, TX, United States Apply Now Team Manager Customer Experience
• Temporary

•

Bilingual Spanish Location :

Remote Employment Type :

Temporary

ABOUT US

At Alorica, we only do one thing

• make lives better, one interaction at a time.

We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE'S WHAT THE JOB REALLY LOOKS LIKE

Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20

• 24 subordinate personnel.

You'll keep the engine running, making sure projects stay on track, processes work the way they should, and teams have what they need to deliver exceptional results. You're the person who sees around corners, anticipates problems, and implements solutions that make everyone's job easier. Your attention to detail and ability to coordinate across teams keeps Alorica operating at the highest level.

HOW YOU'LL MAKE AN IMPACT

Provides regular supervision and mentorship over subordinate staff Ensure regular and effective communication with subordinate staff on performance, goals, and coaching Meet metrics and goals to ensure client satisfaction

WHAT YOU'LL ACTUALLY DO

Facilitates daily agent coaching and development sessions in both written and verbal format Participates in client related activities to include client calibration sessions and project planning Identify and address agent training needs Manage team's time entry to ensure 0% discrepancy rate Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc) Manage financial implications of attrition and attendance by maintaining program-specific goals Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing) Completion of weekly Team Manager Scorecard for review with Operations Manager Diffuse irate customer calls as applicable Provide agent support via handling escalated calls, as needed Maintain up-to-date employee files and documentation Ensure high level customer service is being practiced by all subordinate staff

WHAT'LL SET YOU UP FOR SUCCESS

High School Diploma or GED required Completion of Team Manager Onboarding Considerable experience managing 15 or more employees either in a supervisory role Excellent oral and written communication skills Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives Successful completion of two management level interview Time management skills and computer proficiency Objectivity, professionalism and maturity Flexibility and demonstrated ability to adapt well in a changing environment Bachelor's degree desirable

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

Competitive base pay with performance-driven incentives Comprehensive benefits including medical, dental, vision, and 401(k) Career development through Alorica Academy's open-access courses Real opportunities to grow within a global organization Access to our employee assistance program A collaborative, inclusive culture where innovation happens Our Values Bold

• We challenge conventions and take smart risks Relentless
• We deliver results, no matter what it takes Connected
• We work as One Alorica because we're stronger together True
• We show up as our authentic selves, every single day Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. Apply today!

Location Note:

We're currently hiring for this position in: "Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia". Equal Opportunity Employer

• Veterans/Disabled

DISCLAIMER

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaUSA #AloricaJobs Apply Now Job Identification 240039 Job Category Customer Experience Posting Date 07/20/2026, 04:42 PM Locations 3200 FM 1960 West, Humble, TX, 77338, US Degree Level High School Graduate Job Schedule Full time Job Shift Day © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 3200 FM 1960 West, Humble, TX, 77338, US Copy to Clipboard Similar Jobs See More Jobs See What Makes Alorica Insanely Great