Responsibilities:

Guest Services:

Assist guests, property owners, and team members with inquiries via numerous channels including inbound/outbound telephone calls and messaging.
Provide recommendations about Asheville and Western North Carolina.
Resolve complex reservation concerns and handle escalated guest issues.
Manage sales leads using Track/Pulse software, with an incentive program based on the number of sales made.

Administrative Tasks:

Process reservations, including lease documents and guest payments.
Calculate rent, fees, and taxes.
Enter notes and audit reservations for accuracy.
Process daily Guest Services reports.
Assist department with ad-hoc projects as needed.
Work within a shared email inbox, completing assigned tasks.
Work across numerous software platforms to meet the department's needs.

Property Maintenance & Guest Support:

Support guests, property owners, and team members in resolving property issues.
Troubleshoot residential systems remotely, dispatching a maintenance technician if unable to resolve via remote troubleshooting.
Address guest questions and concerns during active reservations.
Maintain accurate records of issues and resolutions.
Adhere to company and regulatory policies.

Any other requests from management.

Key Skills:

Effective time management and multi-tasking abilities.
Positive attitude and reliability.
Strong verbal and written communication skills.
Ability to follow SOPs and adapt to changes.
Flexibility to work days, nights, and/or weekends
Experience in reservations or hospitality is preferred.
Proficiency with MS Office and Google Suite.
Ability to solve practical problems and interpret various instructions.

Requirements:

Quiet, dedicated workspace free from distractions.
Reliable computer system with anti-virus software, dual monitors, wireless headset, and webcam. (Hardware is not provided.)
This role requires focus during scheduled shifts; working from home is not a replacement for childcare.

Schedule 3 Mid week days, and every weekend

Wages:

$16/hr during training, $17/hr after that, $18/hr after one year mark Bonus pay after training period, earning potential up to $200 per month

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): Are you able to work during the weekends on a regular basis? Do you have the equipment to work from home? i.e. computer, headset, high-speed internet What are your favorite things about the Asheville area / Western NC?

Work Location:

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