Honor Pet
- Virtual Care Coordinator About Us Honor Pet is a mission-driven startup in Los Angeles providing dignified end-of-life care for pets and the people who love them.
Under one roof, we offer pre-planning and quality-of-life support, euthanasia, water cremation (aquamation), memorial options, and grief support. Position Overview We're seeking a Care Coordinator who will serve as the heart of our client experience. This virtual role combines administrative excellence with direct client interaction, requiring someone who can seamlessly manage logistics while providing compassionate support to families during one of life's most difficult moments. You'll be coordinating every aspect of care from initial family contact through final services. Role Description Handle client calls with empathy and professionalism Communicate with clients via phone, text, and email throughout their care journey Schedule appointments and coordinate timing with families and veterinary teams Assist families with purchasing memorial items Enter and maintain accurate records Coordinate with veterinarians and other care team members Manage appointment scheduling and logistics Handle documentation and follow-up communications Support general medical operations and cremation operations as needed Incredible attention to detail and high level of personal responsibility. Comfort with multiple technology platforms and willingness to learn new systems. Previous customer service and/or veterinary experience preferred but not required. Compassionate, grounded demeanor with a strong sense of integrity. Able to handle sensitive and difficult communications with care and empathy while not getting emotionally "burned out" when doing so
- resilience is a key super power.
A self-starter who thrives in a process-driven environment. Someone who approaches this work with care, humility, and respect. A team player who understands the emotional importance of what we do. Why This Role Matters As our Care Coordinator, you'll be the steady, caring presence that families remember during one of their most difficult times. Your attention to detail ensures smooth operations, while your compassion provides comfort when it's needed most. This is more than a job
- it's an opportunity to make a lasting, positive impact on families and honor the incredible bond between people and their pets.
Salary $17/hr Full benefits including health, vision, dental, 401K, PTO To Apply Please send your resume and a brief note about your interest in the role to: mia.johnston@honor.pet
Pay:
From $17.00 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work from home
Work Location:
Remote Virtual Care Coordinator United States From $17 an hour
- Full-time From $17 an hour
- Full-time Honor Pet
- Virtual Care Coordinator About Us Honor Pet is a mission-driven startup in Los Angeles providing dignified end-of-life care for pets and the people who love them.
Under one roof, we offer pre-planning and quality-of-life support, euthanasia, water cremation (aquamation), memorial options, and grief support. Position Overview We're seeking a Care Coordinator who will serve as the heart of our client experience. This virtual role combines administrative excellence with direct client interaction, requiring someone who can seamlessly manage logistics while providing compassionate support to families during one of life's most difficult moments. You'll be coordinating every aspect of care from initial family contact through final services. Role Description Handle client calls with empathy and professionalism Communicate with clients via phone, text, and email throughout their care journey Schedule appointments and coordinate timing with families and veterinary teams Assist families with purchasing memorial items Enter and maintain accurate records Coordinate with veterinarians and other care team members Manage appointment scheduling and logistics Handle documentation and follow-up communications Support general medical operations and cremation operations as needed Incredible attention to detail and high level of personal responsibility. Comfort with multiple technology platforms and willingness to learn new systems. Previous customer service and/or veterinary experience preferred but not required. Compassionate, grounded demeanor with a strong sense of integrity. Able to handle sensitive and difficult communications with care and empathy while not getting emotionally "burned out" when doing so
- resilience is a key super power.
A self-starter who thrives in a process-driven environment. Someone who approaches this work with care, humility, and respect. A team player who understands the emotional importance of what we do. Why This Role Matters As our Care Coordinator, you'll be the steady, caring presence that families remember during one of their most difficult times. Your attention to detail ensures smooth operations, while your compassion provides comfort when it's needed most. This is more than a job
- it's an opportunity to make a lasting, positive impact on families and honor the incredible bond between people and their pets.
Salary $17/hr Full benefits including health, vision, dental, 401K, PTO To Apply Please send your resume and a brief note about your interest in the role to: mia.johnston@honor.pet
Pay:
From $17.00 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work from home
Work Location:
Remote
