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Customer Service Manager
Job
Robert Half
Cranston, RI (In Person)
Full-Time
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Job Description
Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes.
Monitor key performance indicators and ensure accurate account reconciliation and reporting.
Deliver a Customer-Centered ExperienceHandle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.
Oversee payment plans and support solutions designed to improve customer access and satisfaction.
Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.
Key Responsibilities:
Lead Customer Service Operations & Team PerformanceProvide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.Monitor key performance indicators and ensure accurate account reconciliation and reporting.
Deliver a Customer-Centered ExperienceHandle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.
Oversee payment plans and support solutions designed to improve customer access and satisfaction.
Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.