Service Coordinator

Service Coordinator Attain Technology | Full-Time | Providence, RI If your coworkers have ever said "I don't know how you keep track of all that"

• you might be exactly who we're looking for. At Attain Technology, we've been keeping small and mid-size businesses running smoothly since 2008. We're a tight-knit managed IT team that takes our clients seriously
• and we take care of the people who make that possible. We're growing, and we need a Service Coordinator who is calm under pressure, sharp with follow-through, and genuinely wired to help people. You're the person our clients hear from first
• and the reason they stay.

WHAT YOU'LL DO

This role sits at the center of our service operation. You'll be the bridge between clients and our technical team

• making sure the right things happen, in the right order, with nobody falling through the cracks. Own the client communication experience from the first call to ticket close Triage and dispatch service requests to the right technician, with the right context Keep clients informed and confident
• even when issues take time to resolve Monitor open tickets and proactively push for resolution before clients have to ask Turn a frustrated caller into a loyal client through empathy and follow-through Make sure every ticket is documented, qualified, and ready for clean technical execution Help us sharpen our service quality standards over time

WHAT WE'RE LOOKING FOR

You don't have to be a technician. You do have to be organized, clear-headed, and someone people trust to get things done. 2+ years in customer service, service coordination, helpdesk, or MSP operations Clear, professional communicator

• on the phone and in writing Comfortable juggling multiple priorities without letting things slip Detail-oriented, organized, and not afraid to hold people accountable to standards Nice to Have Familiarity with a ticketing or PSA system such as ConnectWise or Autotask MSP or IT service delivery background Experience working inside a service board or dispatcher role

WHAT YOU'LL GET

We believe that people who do great work deserve real support. Here's what comes with the role: Competitive salary based on experience Health insurance Dental insurance 401(k) with 3% employer match Paid time off (PTO) Monday through Friday schedule

• no nights, no weekends In-office environment in Providence, RI
• a collaborative team that has your back

WHY ATTAIN TECHNOLOGY

We're not a faceless corporation. We're a real team that has been building something in Rhode Island for over 15 years. The clients we serve are businesses like ours

• people with a lot on the line
• and we treat them that way. This is a role where your work actually matters. When you do it well, clients feel it. The team feels it. And you'll know it. If you're ready to stop being overlooked and start being the person who makes everything run
• we'd like to talk.

Apply Today www.attaintechnology.com | Providence, RI 02907 Full-Time | In-Office | Monday through

Friday Pay:

$24.00

• $28.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan

Experience:

Customer Service:

1 year (Required) Ability to

Commute:

Providence, RI 02907 (Required)

Work Location:

In person