Position Description As a Client Care Manager, you'll serve as the primary connection between our clients, families, caregivers, healthcare professionals, and office team to ensure every client receives exceptional care.

Your responsibilities will include:

Client & Family Care

• Answer incoming client and referral calls with professionalism and empathy
• Conduct in-home consultations with prospective clients
• Develop personalized care recommendations
• Build trusting relationships with clients and families
• Complete regular quality assurance visits and satisfaction check-ins
• Resolve concerns quickly and proactively Office Operations
• Help oversee daily office operations
• Coordinate with scheduling to ensure excellent caregiver/client matches
• Assist with staffing challenges and daily problem solving
• Monitor client satisfaction and service quality
• Maintain accurate documentation and client records
• Ensure compliance with company policies and state regulations Team Leadership
• Support, coach, and encourage caregivers
• Collaborate with office leadership to improve processes
• Help onboard and train new team members
• Promote a positive, team-oriented culture
• Serve as a resource for caregivers needing guidance in the field Relationship Building
• Represent Comfort Keepers professionally within the community
• Help families understand available home care services
• Qualifications
• Bachelor's degree in Business, Healthcare, Marketing, Human Services, or related field preferred
• OR 3+ years of management or healthcare leadership experience
• Experience in home care, healthcare, senior services, case management, customer service, or related field preferred
• Strong Microsoft Office and computer skills
• Outstanding organizational and time management abilities
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and professionalism
• Strong customer service mindset
• Valid driver's license with reliable transportation for local travel
• This isn't just an office job.

Every day is different. You'll spend time in the office coordinating care, answering client calls, supporting caregivers, and also out in the community meeting with prospective clients and conducting in-home care consultations. If you're energized by helping people while leading with compassion and professionalism, this could be the perfect opportunity.

Pay:

From $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have a degree in Business, Healthcare, Marketing, Human Services, or related field, or 3+ years of management or healthcare leadership? What is your desired hourly rate? This role is based in person out of our Anderson, SC office, can you work in person with occasional travel in the Anderson area? Why do you feel this role is a good fit for you?

Work Location:

In person