Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
M
Marshalls
Marshalls Now Hiring - New Store Opening
Entry-Level JobVerifiedNo experience needed
Career Insights for Retail Customer Service Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on South Carolina data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,307 / year median in South Carolina
+19% projected growth
Job Description
Mass Hire Locations Dates and Times Goodwill Industries 1015 Pine Log Road, Aiken, SC 29803 August 3
- August 7 from 9:00AM-5:00 PM Goodwill Industries 3179 Washington Road, Augusta, GA 30907 August 10
- August 14 from 9:00AM
- 4:30PM Retail Merchandise Associates (Sales Associates) Responsible for assisting in the daily operations of the Store Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and layaway (if applicable) Greets, interacts with and thanks customers on a regular basis Retail Merchandise Coordinators (Sales Associates) Responsible for establishing and executing Merchandising plans and priorities Trains store Associates on proper merchandising procedures and markdowns Leads by example, providing prompt and courteous customer service Ensures fresh flow of merchandise from backroom to sales floor Customer Experience Coordinators (Customer Service) Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers Responsible for operational controls at the front-end, layaway, and jewelry Resolves customer service issues appropriately and competently Responsible for training and developing store Associates on customer service standards, register procedures, and proper front-line procedures and controls Retail Backroom Coordinators (Stockroom Associates) Process merchandise for the backroom of a store Trains store Associates on processing procedure Ensures backroom area is organized and ready to receive and flow goods Orchestrates receipt of backroom truck and coordinates processing of the merchandise Retail Administrative Coordinator Responsible for executing administrative, clerical, and office activities.