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AC
Aston Carter
Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on South Dakota data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$58,397 / year median in South Dakota
-0% projected decline
Job Description
Service CoordinatorAbout the Role We are seeking a highly organized Service Coordinator to support daily service operations in a fast-paced environment. This position serves as a key point of contact for customers, field personnel, and internal teams, ensuring requests are handled efficiently and communicated effectively. The ideal candidate excels at multitasking, prioritizing competing demands, and delivering exceptional customer service while keeping schedules, work orders, and service activities on track. Key Responsibilities + Coordinate and prioritize incoming service requests. + Schedule and monitor service appointments to ensure timely completion. + Communicate updates with customers, technicians, and internal teams. + Maintain accurate records, work orders, and service documentation. + Resolve scheduling conflicts and adjust priorities as business needs change. + Ensure high levels of customer satisfaction through proactive communication and follow-up. + Support administrative and reporting activities related to service operations. Qualifications + Previous experience in customer service, scheduling, dispatching, service coordination, or administrative support. + Strong organizational skills with the ability to manage multiple priorities simultaneously. + Excellent communication and problem-solving abilities. + Proficiency in Microsoft Office and business software systems. + Detail-oriented with strong data entry and documentation skills. + Ability to work independently and collaboratively in a team environment. Preferred + Experience supporting service, operations, logistics, maintenance, construction, or field service teams. + Familiarity with scheduling, CRM, ERP, or work-order management systems. + Associate's degree or equivalent experience Job Type & Location This is a Contract to Hire position based out of Sioux Falls, SD. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Sioux Falls,SD.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings