HD Service Manager

HD Service Manager 2.9 2.9 out of 5 stars 2000 East 29th Street, Chattanooga, TN 37407 $65,000

• $85,000 a year
• Full-time FleetPride, Inc. 664 reviews $65,000
• $85,000 a year
• Full-time Service Manager (Heavy Duty)
• Chattanooga, TN.

Compensation & Benefits:

Salary + bonus. Medical, Dental, Vision starting Day 1 (no waiting period). Weekly pay. Free uniforms. Comprehensive benefits package.

Position Overview:

We are seeking an experienced Heavy Duty Service Manager to lead service operations in Chattanooga, TN. This role is responsible for overseeing all aspects of the Service Center, including P&L performance, team leadership, workflow management, and customer satisfaction. The Service Manager will drive operational efficiency while ensuring the team meets or exceeds EBITDA, sales, and inventory goals, all while delivering a high level of customer service.

Key Responsibilities:

Oversee all service functions and operations within the Service Center. Delegate tasks and manage workflow across all active and pending work orders. Monitor productivity, efficiency, and overall shop performance. Ensure high-quality customer service by providing expertise and resolving concerns. Manage P&L performance, costs, and assets to meet financial targets. Review and approve work orders and invoices for accuracy and timeliness. Implement quality control processes on completed work and billing. Maintain strong relationships with vendors, dealers, and subcontractors. Ensure a safe, clean, and compliant work environment. Coach, mentor, and develop team members to drive performance and engagement. Train new employees on company procedures, safety, and workflows. Stay current on industry trends, tools, and best practices. Provide regular reporting on service center performance to leadership.

Qualifications:

High school diploma or GED required; bachelor's degree preferred. Strong computer skills, including Microsoft Office and Google Workspace. Proven experience managing service operations and delivering strong customer service. Ability to manage P&L and track productivity metrics. Strong leadership, communication, and organizational skills. Ability to perform well under pressure and in a fast-paced environment. Heavy-duty diesel mechanic background preferred.

Work Environment:

This role operates in a mix of indoor and outdoor environments with varying temperatures. Exposure to vehicle noise, dust, vibration, and minimal chemical hazards should be expected. About FleetPride, Inc.: Pride is at the heart of our core values. We're not only proud of our products and services, but we're also proud of our employees and the team-oriented company we've built. If you also take pride in your work, you can grow your career across our retail stores, service team, and corporate office.

With the largest footprint of heavy-duty truck and trailer parts locations in North America, we're always looking for talented people to join our growing team. We have the right heavy-duty truck job for you!