Thrive in a Fast-Paced, High-Call-Volume Environment! Are you organized, detail-oriented, and great at managing multiple priorities? Do you stay calm under pressure and enjoy helping people find solutions? United Recovery and Remarketing is looking for a Release Specialist I to join our Release Team! This is a fast-paced, high-call-volume position where strong communication, accuracy, and efficiency are essential to success. As a Release Specialist, you'll coordinate vehicle releases and transportation with customers, clients, auctions, branch locations, and transporters. You'll play an important role in keeping operations moving, resolving release-related issues, and delivering professional service on every call. If you're a quick thinker who can balance competing demands while maintaining a positive attitude, we want to hear from you! What You'll Do Handle a high volume of incoming and outgoing calls while providing professional, responsive customer service. Coordinate and process vehicle releases for customers and transporters across United branches and affiliates. Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns. Accurately process releases in the UR2 system of record. Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing. Resolve challenging calls and situations professionally, using sound judgment and minimal supervision. Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through. Help maintain a team call abandonment rate of 5% or less. Follow established procedures and support operational initiatives.

Starting pay:

$18+ per hour, depending on experience. Requirements & Qualifications High school diploma or equivalent preferred. Previous customer service, call center, or office experience preferred. Strong verbal and written communication skills. Proficient computer skills and ability to navigate multiple systems simultaneously. Intermediate 10-key skills. Excellent attention to detail, organizational skills, and time management. Ability to manage a high volume of calls while maintaining accuracy and professionalism. Strong multitasking, critical thinking, and problem-solving abilities. Ability to handle difficult customer interactions calmly and professionally. Ability to adapt to fluctuating workloads and changing priorities. Ability to work independently with minimal supervision and contribute to a team environment. Positive attitude and commitment to providing exceptional service. Physical Requirements Ability to sit for extended periods while performing computer-based work. Ability to lift up to 15 pounds and perform physical tasks (e.g., stooping, bending, kneeling) Ability to use a computer, keyboard, mouse, and telephone throughout the workday. Ability to perform repetitive hand and wrist movements associated with typing and data entry. Ability to maintain focus and accuracy in a fast-paced office environment.