Job description Barons is an award-winning luxury barbershop built around exceptional craftsmanship, genuine hospitality and meaningful client relationships. We are seeking a polished, proactive Client Experience Manager to help ensure every detail of the Germantown experience is exceptional. This role is focused on the experience inside the shop, supporting daily operations and creating an environment where clients feel genuinely welcomed and well cared for. Responsibilities Welcome clients and help manage the flow of the shop Maintain a polished, organized and client-ready environment Anticipate client needs and create thoughtful hospitality touches Monitor appointments, service flow and opportunities for rebooking Support barbers with client experience and business-building efforts Manage retail displays, product inventory and vendor orders Complete opening and closing walkthroughs Track key performance indicators and prepare basic reports Assist with client events, promotions and special experiences Identify operational concerns and communicate them to management Help uphold Barons' service, presentation and professionalism standards Qualifications At least three years of experience in hospitality, luxury retail, customer service, office management or business operations Warm, polished and professional communication Strong attention to detail and organizational skills Comfortable working independently and taking initiative Able to manage multiple priorities without losing composure Experience with inventory, reporting or performance metrics is preferred Must be comfortable working in an active, client-facing environment Saturday availability is required

Pay:

$22.00 - $25.00 per hour Application Question(s): Are you available to work Saturdays from 9 am to 4 pm? Tell us about a time that you improved a guest experience? What interests you about working for Barons?

Experience:

Hospitality, Customer Service or Business Operations:

3 years (Preferred)

Work Location:

In person