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Sierra
Store Coordinator - Engagement Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Tennessee data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$50,675 / year median in Tennessee
-1% projected decline
Job Description
Store Coordinator
- Engagement Coordinator (part of The TJX Companies, Inc.) 3.4 3.4 out of 5 stars 3211 Peoples Street, Johnson City, TN 37604 $14.00
- $14.50 an hour
- Full-time Sierra 422 reviews $14.00
- $14.50 an hour
- Full-time Sierra At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.
Job Description:
Opportunity:
Grow Your Career. Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed Promotes a "Highly Satisfied" customer experience Drives customer loyalty through programs and initiatives Addresses customer concerns and issues promptly Updates Associates on current customer experience feedback, goals, and company initiatives Trains and mentors all Associates on Policies and Procedures Provides recognition and constructive feedback on cashier performance Maintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policies Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor Audits and approves paperwork Maintains cleanliness, recovery, and organizational standards throughout the frontline Monitors all frontline equipment, communicating issues to management Executes and adheres to Company directives Maintains and upholds merchandising standards within the queue-line Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging- if applicable, and coding standards) Ensures proper and timely handling of damages and Mark out of Stock Promotes a safe environment, reporting any type of safety hazard in the store Other duties as assigned