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Fleenor Security Systems, Inc.
Inside Customer Service Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Tennessee data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$50,675 / year median in Tennessee
-1% projected decline
Job Description
Job Summary Are you interested in a rewarding career with an industry leader? Fleenor Security Systems, a leading residential and commercial security, fire alarm, access control, and video surveillance provider serving East Tennessee, is looking for a top candidate for an open position as a full-time Customer Service Coordinator. Job Overview We are seeking a dynamic and motivated Inside Customer Service Coordinator to join our team! In this energetic role, you will be the vital link between our company and our valued clients, delivering exceptional customer service through proactive communication. Responsibilities Main point of contact for internal and external customers within Service Department Prioritizes and schedule service calls to ensure appointments run smoothly. Manage the Service Technicians' daily schedules, including coordinating return visits with customers. Update customer files in database. Troubleshoot and solve any technical issues that customers experience. Other duties, as assigned. Job Requirements High School Diploma or equivalent required Experience in customer service providing tech support preferred Basic computer skills and ability to operate in a Windows environment Ability to provide customers with paperwork and pricing for repairs in a timely manner