Account Manager

Job Description:

Account Manager

• Position:

• Account Manager

• Location:

• Arlington, TX

• Reports To:

• CEO Overview We are seeking a motivated and customer-focused Account Manager to join our growing Managed Services Provider (MSP).

In this role, you will serve as the primary relationship owner for assigned clients, ensuring their satisfaction, retention, and growth. You will act as a trusted advisor, connecting client business needs with technical solutions and collaborating with our service delivery team to ensure excellent outcomes. This is a hands-on role that combines customer service, technical understanding, and sales/account growth responsibilities. Key Responsibilities Client Relationship Management

• Serve as the main point of contact for assigned clients, ensuring high levels of satisfaction and trust.
• Maintain and Strengthen relationships with client stakeholders at all levels.
• Conduct regular Strategic Business Reviews (SBRs) to align IT strategy with client goals.
• Act as escalation point for client concerns and coordinate resolutions with the service team. Account Growth & Retention
• Identify opportunities to expand services, cross-sell, and upsell within client accounts.
• Collaborate with sales and technical teams to scope and propose solutions.
• Monitor account health, contract renewals, and client utilization of services.
• Achieve retention and growth targets for assigned accounts. Operational Alignment
• Work with the Service Manager to ensure client needs are prioritized and service delivery meets or exceeds expectations.
• Provide feedback to technical teams on recurring client issues or trends.
• Help coordinate onboarding and offboarding of clients and users.
• Ensure documentation of client environments is accurate and up to date.
• Validate monthly billing and answer customer billing questions. Reporting & Communication
• Forecast and report account metrics, satisfaction metrics, and revenue opportunities.
• Prepare client communications, proposals/quotes, and service review reports.
• Collaborate with leadership on improving account management processes and tools.
• Participate in internal planning meetings to represent the client perspective. Qualifications
• 1-3+ years of experience in account management, customer success, or sales (MSP or IT services highly desired).
• Strong understanding of IT services, cloud solutions (Microsoft 365, Azure), backup/DR, and networking concepts.
• Excellent communication and relationship-building skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience with CRM, PSA, or RMM tools (ConnectWise, Autotask, etc.). Preferred Attributes
• Experience in Managed Services or IT consulting.
• Knowledge of IT compliance standards (HIPAA, CMMC, PCI, etc.).
• Track record of meeting or exceeding account growth targets.
• Business acumen with the ability to connect technical solutions to business outcomes. Compensation & Benefits
• Base Salary plus Bonus

• Mobile Phone Reimbursement:

  $50 monthly
• Mileage reimbursement for company travel
• Health, dental, vision, and retirement benefits.
• Paid time off and holidays.
• Professional development and training opportunities.

Job Type:

Full-time Projected Total Compensation:

$50,000.00

• $70,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Application Question(s): Do you have experience in either an account management, customer success, or inside sales role? Are you able to reliably commute to the office in Arlington, TX and customer sites around the DFW metro? Do you have experience with information technology customer service, account management, or sales?

Work Location:

In person