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Rao's Bakery Coffee cafe
Front of House Manager
Career Insights for Retail Customer Service Manager
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Based on Texas data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,838 / year median in Texas
+21% projected growth
Job Description
Rao's Bakery is a very unique concept, which includes a full-service bakery, deli, custom cakes specialty coffee drinks and Gelateria (Italian Ice Cream). You Can Also Apply Online at Raosbakery.com
Job Requirements:
Our restaurant managers are responsible for building a team of top performers, creating a special customer experience, and empowering their team to be at their very best. The expectation is that our managers will create a culture in the restaurant that is exciting, optimistic and rewarding. Responsibilities and Duties Follow and enforce Company policies Operational procedures as they are instructed (Checklist) The daily Operations of bakery Able to keep shift on target in reference to our top three priority's Service, Product & Appearances Able to positions staff for best shift performance Holding staff accountable for performance Checking emails Properly performing paperwork duties as instructed Money accountability on shift Special orders being attended to and checked over POS System There are task on our POS systems that you must be familiar with in order to perform the job of a manager. Time cards, Sales reports and product reports are all incorporated onto this one system Management forms are also a must know in order to perform job as manager . Documentations & Customer complaints require proper paperwork forms filled out Product Knowledge Inventory and purchasing Development of staff members (training) Able to Communicate store needs and issues in a timely manner Qualifications and Skills We are actively seeking charismatic and polite individuals with restaurant experience who thrive in fast-paced environments . Experience in a management or supervisory capacity 3 - 5 years customer service experience in a retail environment Reliable Transportation Open/Flexible Schedule Basic computing Skills (Email, Microsoft excel & word) Time Management skills ( Managers work 90% of their time on the floor with customers ) Communication Skills (Able to communicate to staff & Handling customer relations)Bakery Hours of Operation:
Monday thruThursday:
5am-9pmFriday & Saturdays:
5am-10:30pmSundays:
6am-8pmJob Type:
Full-time Pay:
$17.00 - $22.00 per hourBenefits:
Employee discount Health insurance Paid time off Paid training Application Question(s): If hired, would you be available to work Saturday and Sunday? Do you have your own Vehicle or do you rely on others or share with others?Education:
High school or equivalent (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- Professional Development
- Health Insurance
- Dental Insurance