About Us:

In Your Face Apparel is a custom apparel manufacturer serving national and regional customers with screen printing, embroidery, private label, and cut & sew development. We pride ourselves on high-quality production and strong customer relationships.

Role Overview:

We are looking for a highly organized, customer-focused Account Manager to serve as the primary point of contact for assigned customers. This role manages customer relationships and apparel projects from concept through delivery, keeping expectations clear, timelines on track, and issues resolved proactively. The ideal candidate combines strong customer engagement, project management, presentation, organization, problem-solving, and cross-functional collaboration skills.

Key Responsibilities:

Build and maintain trusted customer relationships by understanding each account's objectives, standards, programs, timelines, and service expectations. Serve as the primary day-to-day contact for assigned accounts, leading meetings, presentations, project reviews, and follow-up communication. Manage multiple projects and orders from quoting through artwork, sampling, approvals, production, and delivery, with clear milestones and accountability. Translate customer needs into accurate internal direction and coordinate changes, approvals, priorities, and decisions across departments. Collaborate with Art, Product Development, Sourcing, Planning, Production, and Distribution to ensure quality execution and on-time delivery. Anticipate risks, identify root causes, develop practical solutions, and communicate recovery plans promptly and professionally. Maintain accurate account and project information in ERP and CRM systems, provide timely status updates, monitor satisfaction, and identify opportunities to strengthen and grow existing business.

Qualifications:

Five or more years of account management, project management, customer success, or related client-facing experience; apparel, promotional products, or manufacturing experience is preferred. Exceptional verbal and written communication skills, with the confidence to engage customers, lead meetings, and manage difficult conversations professionally. Strong project management and organizational skills, with the ability to prioritize multiple complex projects, deadlines, and stakeholders. Effective presentation skills, including the ability to communicate product concepts, recommendations, timelines, and solutions clearly. Proven problem-solving ability with a proactive, resourceful approach to resolving issues and keeping projects moving. Demonstrated ability to collaborate cross-functionally and build strong working relationships with internal teams. High attention to detail, follow-through, ownership, and accountability, along with comfort using ERP, CRM, Microsoft Office, or Google Workspace tools. Why Join Us? Be part of a growing, dynamic team that values creativity, quality, and customer satisfaction. At In Your Face Apparel, you'll play a key role in building customer partnerships and delivering standout apparel that brings their brands to life. If you're ready to make an impact, we'd love to meet you!

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person