Customer Care Manager BrightStar Care of Friendswood - 3.5 Friendswood, TX Job Details Full-time 9 hours ago Qualifications Intake HIPAA High school diploma or GED Hiring Driver's License Healthcare privacy protection Health information regulatory compliance

Full Job Description Customer Care Manager I Summary:

BrightStar Care of Friendswood is looking for a positive, organized, and compassionate Care Manager to join our team! The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), and client care standards. We are a small office with a great team dynamic. This full time position allows individuals to be part of a company that serves others and improves the lives of others. Job Duties Customer/client care - effectively manages the customer care procedures and serves as point of contact for client/customer relations. Scheduling and care coverage - supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensure on-call phone and assigned staff are properly trained and available as needed. Assists with the hire, orientation and records for home care field staff. Serves as initial point of contact for telephone and fax inquiries Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar Care of Friendswood over other agencies

Requirements:

High School Diploma required Available for on-call rotation Experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations. Valid driver's license; valid state required proof of auto insurance. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type:

Full-time