Client Experience Manager

Client Experience Manager Pillar Physiotherapy Georgetown, TX Job Details Full-time From $25 an hour 1 day ago Benefits Paid time off Qualifications Practice management Financial transaction processing Phone communication Mid-level Medical scheduling Canva Attention to detail Organizational skills CRM system proficiency AI Client interaction via phone calls Full Job Description Client Experience Manager Pillar Physio | Georgetown, TX | Full-Time | Starting at $25/hour This Is Not Your Typical Healthcare Admin Role If you've worked in traditional healthcare — insurance-driven, volume-focused, rushed — you already know the problem. Patients wait weeks for appointments. Providers get 7 minutes with them. Women are handed a cream, told to do Kegels, and sent home. Nobody has time to actually listen. And the person at the front desk is just there to check people in and collect copays. That's not what we do. And that's not what this role is. Pillar Physio is Georgetown's premier cash-based women's health physical therapy practice. We've helped over 1,400 women get lasting relief from pelvic floor symptoms — not by guessing, not by flying by the seat of our pants, but through a systematic, whole-body approach that actually works. Our patients come to us after being dismissed everywhere else. They leave with their bodies back. We're growing. And we're looking for the person who wants to be the architect of what the front of this practice looks and feels like as we move into the next chapter. The Opportunity This is a ground-floor leadership role in a practice that is serious about growth and serious about excellence. You will own the entire front-of-house operation — not just execute tasks someone hands you, but actively shape the patient experience from first contact through the end of their plan of care. You'll work directly with the owner, have real input into how things run, and be a key part of what makes Pillar Physio different from every other clinic in Williamson County. The clinical team focuses on delivering world-class care. Your job is to make sure everything around that care is running at the same standard, so nothing falls through the cracks, no patient feels lost, and the schedule stays full and optimized. If you've been looking for a role where your work actually matters and your ownership is real, this is it. What You'll Own The full front-of-house operation, top to bottom, nothing falls through Scheduling, calendar management, and appointment optimization All client communication: phone, in-person, email, and follow-up Processing packages and payments with confidence and accuracy Protecting the schedule — rescheduling cancellations, enforcing policies, keeping things full Holding comfortable, direct conversations with clients around scheduling, cost, and commitment, including the ones that require a little redirection to help busy moms prioritize themselves Following up on outstanding tasks without being asked or reminded Learning and managing our systems including Jane App, GoHighLevel, Canva, and AI tools Anticipating problems before they happen and solving them before the team notices What Success Looks Like The schedule is full, protected, and running without chaos Clients feel genuinely cared for from the very first phone call Packages are processed accurately and without friction When a client wants to cancel, you find out why so that, more often than not, you help them stay on track Late cancel and no-show policies are enforced consistently and professionally The team trusts that whatever they hand off to you is done and they never have to follow up Leadership does not need to check behind you You're not just maintaining what exists — you're noticing what could be better and bringing ideas Who This Role Is Built For You might be coming from a healthcare setting where you watched great clinical care get undermined by poor operations and low standards. Or you've been in a client-facing role where you kept the whole thing running but nobody gave you real ownership. Either way, you're ready for a role where you're actually in charge of something that matters. You'll thrive here if you: Take ownership by default — you don't wait to be told Move with urgency and hold yourself accountable to follow-through Can hold the line professionally without being cold or robotic about it Notice what needs to happen and make it happen Are genuinely bought in to the mission because this isn't just a paycheck, it's a practice you believe in Can learn new platforms quickly and aren't intimidated by real systems Genuinely enjoy using AI as a tool, you're actively looking for ways it can multiply your effort, not replace your thinking Required Skills Strong organization and the ability to manage competing priorities without dropping the ball High attention to detail — you catch things others miss and you care that they're right Clear, confident communication whether in person, on the phone, or in writing Comfort with client-facing conversations that require directness and occasional pushback Ability to follow through completely, without supervision or reminders Comfort processing payments and packages — you don't get awkward around money conversations Experience with or ability to quickly learn practice management and CRM platforms This Is Not the

Right Fit If You:

Want a quiet, predictable admin job where someone tells you what to do each day Get uncomfortable when conversations involve cost, commitment, or redirection in order to help women attain their best results Need tasks broken down step by step before you can act Prefer to hand things off rather than own them through to completion Avoid conflict or pushback rather than handling it directly Are looking for a stepping stone rather than a role you want to grow in A Word on Culture We are a small, mission-driven team that genuinely enjoys working together. We work hard, we care deeply about the women we serve, and we hold ourselves to a high standard, all without losing sight of the human element. Our values — grace, clarity, continuous improvement, and genuine service — aren't things we post on a wall. They're how we actually operate. We're looking for someone who fits that naturally, not someone who needs to be coached into basic professionalism. We're not looking for perfect. We're looking for someone with ownership, integrity, and the drive to make this practice better than they found it.

The Details Title:

Client Experience Manager Schedule:

Full-time, Monday-Friday (hours slightly variable based on scheduling needs)

Pay:

Starting at $25/hour

Location:

Georgetown, TX — this is a fully in-person role To Apply This role is not for everyone, and that's intentional. If you've read this and felt energized rather than overwhelmed, we want to hear from you. To be considered, complete our application at: team.pillarphysio.com Applications submitted through Indeed's quick apply without completing our form will not be reviewed. If this sounds like the role you've been waiting for — apply. If it sounds exhausting — we appreciate your honesty, and there's probably a better fit out there for you.

Pay:

From $25.00 per hour

Benefits:

Paid time off

Work Location:

In person