A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
NCLTG is a dynamic and rapidly growing company dedicated to providing exceptional service to our customers. We specialize in commercial and industrial LED manufacturing, serving clients in the Grand Prairie/Dallas area and beyond. As part of our team, you'll have the opportunity to contribute to our success while working in a supportive and collaborative environment.
Job Description:
We are seeking a Customer Service/Account Manager to join our team and help us build lasting relationships with our clients. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for providing excellent customer service. As the primary point of contact for assigned accounts, you will be responsible for managing day-to-day operations, handling customer inquiries, resolving issues, and ensuring overall client satisfaction.
Responsibilities:
Client Relationship Management :
Serve as the main point of contact for assigned accounts, developing and maintaining strong relationships with key clients to ensure their needs are met effectively and efficiently.
Customer Support :
Address customer inquiries, complaints, and concerns promptly through various channels (phone, email, chat). Provide timely and accurate information about products/services, processes, and policies.
Account Management :
Oversee the entire lifecycle of customer accounts, including onboarding, setting expectations, monitoring performance, and ensuring customers are receiving the company value promised.
Issue Resolution :
Act as an advocate for the customer, proactively identifying issues and collaborating with internal teams to resolve them in a timely manner.
Product Knowledge :
Maintain a deep understanding of NCLTG's products and services to effectively communicate solutions and help clients optimize their experience.
Reporting & Documentation :
Track and document customer interactions, feedback, and requests via email. Provide regular reports on customer satisfaction and account health.
Collaboration :
Work closely with cross-functional teams, including sales, operations, and marketing, to ensure the delivery of top-tier service to clients.
Client Retention & Growth :
Monitor account performance, identify upsell or cross-sell opportunities, and actively work to retain clients through exceptional service.
Training & Onboarding :
Assist in onboarding new clients, ensuring they are educated on processes and tools, and help them integrate smoothly into the NCLTG system.
Qualifications:
Minimum of 2-3 years in customer service, account management, and/or a related field. Experience in the sales and lighting industry is a plus. Strong communication and interpersonal skills. Excellent problem-solving abilities. MUST be proficient in Google Suite, Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, and general office tools. Ability to manage multiple client accounts and priorities in a fast-paced environment. Strong organizational skills and attention to detail. Customer-centric mindset with a focus on delivering results. Must be reliable, punctual, and a strong team player with the ability to work independently and take initiative. Ability to remain calm under pressure and handle challenging situations with professionalism. Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits:
Competitive hourly wage, with opportunities for advancement and pay increases Paid time off and holidays Yearly bonuses Ongoing training and development opportunities If you are a motivated and dependable individual with a strong work ethic and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity to join our growing company as a Full-Time Customer Service/Account Manager. Please submit your resume to lawrence@ncltg.com outlining your qualifications and experience. We look forward to hearing from you! NCLTG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.
Pay:
$17.00 - $20.00 per hour
Benefits:
Paid time off Paid training Professional development assistance
