A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Grand Prairie, TX Job Details Full-time $21.75 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer returns handling Full Job Description DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Effective communication with carriers regarding status of scheduling and shipment progress. Accurate and efficient scheduling of Inbound and Outbound Shipments, Handling and processing of Sample order requests.
Position:
1st
Shift CSR Lead Shift:
7:00am - 3:30pm Monday -
Friday Pay:
$21.75 per hour
Additional Incentives:
This role is eligible for a monthly KPI incentive bonus. In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Excellent Email communication Proficient in Microsoft Office Detail-oriented Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada!
Our excellent benefits packages includes:
Affordable medical, dental, and vision coverage available beginning on your 30th day PTO program for all associates, including paid holidays and vacation 401(k) with generous company match Tuition reimbursement program Excellent training and career advancement opportunities Grow your skills. Shape your world.
Role Purpose :
Responds to inquiries, processes orders, handles complaints, and processes returns in a prompt, courteous, and effective manner Phone duties, freight claim reporting, and other clerical duties directed by
Supv Key Accountabilities :
Track and trace shipments and provide data to internal and external parties as appropriate. Maintain customer records, including claims and returns, by updating account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution. Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary. Coordinate customer profile information with carriers to ensure incident free delivery. Effectively interface with service providers in identifying, and resolving issues and concerns. Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met. Responsible for the effective training of new customer service associates. Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of dissatisfaction. Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges. Responsible for the reporting of KPIs as agreed upon to evaluate the effectiveness of both the operation and department. Oversee all paperwork associated with orders and maintain the corresponding files. Maintain a current procedure book for the customer service jobs and functions. Effectively correspond with customers as required. Prepare reports as required for task analysis as required.
Required Education and Experience :
1-2 years related experience High School Diploma or Equivalent, preferred Our Organization is an equal opportunity employer. #LI-Onsite #
