A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service Manager CornerStone Staffing - 3.8 Haltom City, TX Job Details Full-time $50 - $60 a year 1 hour ago Qualifications Managing customer accounts Customer communication Customer relationship building Service scheduling ERP systems Managing clients in a customer support role Client database systems Shipping and receiving inventory management Sales management systems proficiency Productivity software Customer information system software Full Job Description CornerStone is seeking a Customer Service Manager who thrives on keeping customers happy and operations moving? Lead the team, streamline depot and warehouse workflows, and make every customer interaction count. Must have experience with the following: ERP systems, CRM systems, Calibration management systems, Microsoft Office, Work order and service request systems, Shipping, receiving, and inventory tracking systems
CUSTOMER SERVICE MANAGER - DEPOT CALIBRATION & WAREHOUSE OPERATIONS LOCATION
Lead customer service and operational coordination for depot calibration and warehouse activities. This role ensures customer equipment moves accurately and efficiently from receiving through calibration, tracking, and return shipment. Success is measured by reliable turnaround times, accurate asset tracking, responsive customer communication, and consistent operational performance.
KEY RESPONSIBILITIES
Manage day-to-day customer service and workflow for depot calibration operations, including scheduling, work orders, service requests, quotes, purchase orders, and customer status updates. Coordinate receiving, inspection, labeling, storage, inventory control, and shipment of customer equipment while maintaining accurate asset tracking throughout the calibration process. Partner with calibration technicians to monitor job progress, prioritize urgent requirements, resolve delays or service issues, and meet customer commitments. Lead and coach customer service and warehouse personnel while ensuring compliance with company procedures, quality requirements, and safety standards. Track KPIs and operational metrics, including backlog, turnaround time, shipments, and customer issues; identify process improvements that increase accuracy, efficiency, and customer satisfaction.
MINIMUM QUALIFICATIONS
3-5+ years of experience in customer service, operations, warehouse management, calibration services, or a related field. Experience managing work orders, customer accounts, scheduling, and multiple priorities in a deadline-driven environment. Experience with ERP/CRM systems and Microsoft Office, with strong communication, organization, problem-solving, and customer relationship skills.
CORE TOOLS & SYSTEMS ERP
systems CRM systems Calibration management systems Microsoft Office Work order and service request systems Shipping, receiving, and inventory tracking systems
PREFERRED SKILLS
Supervisory or management experience in depot, service-center, warehouse, or technical service operations. Familiarity with calibration services and test and measurement equipment. Experience with KPI tracking, workflow management, quality control, and process improvement.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #SOUTHLAKE1234
