Company Summary:

Exciting opportunity to join an established company that has spent 50+ years leading and expanding the signage industry. AGI serves some of the most valuable and recognizable brands with the dedication from their 1,000+ employees nationwide. With a purpose centered culture, we strive to achieve excellence through helping our customers build better brand experiences.

Job Summary:

The Service Coordinator is responsible for coordinating electrical, lighting, and maintenance service requests from initiation through completion and invoicing. This position opens and dispatches work orders, schedules and follows up with subcontractors and self-performing teams, maintains accurate service records, communicates with customers and vendors, and ensures work is completed in accordance with service-level agreement (SLA) and key performance indicator (KPI) requirements. The Service Coordinator serves as a key point of contact throughout the service process and helps ensure timely execution, accurate documentation, effective issue resolution, and a high level of customer satisfaction.

Primary Responsibilities:

Enter, coordinate, dispatch, and track reactive electrical, lighting, and maintenance work orders from initiation through completion. Confirm that work orders have been received by the assigned subcontractor or self-performing team and verify the scheduled service date and time. Schedule and assign service activities to the appropriate personnel or vendor based on operational needs. Follow up with subcontractors and self-performing teams after scheduled completion dates to confirm completion or obtain an updated status. Maintain accurate and complete notes in AGI's work order management system, including customer, vendor, subcontractor, and internal-team correspondence. Respond promptly and professionally to incoming customer and vendor phone calls and emails. Communicate with customers, vendors, subcontractors, service personnel, and internal teams to support timely service execution. Resolve customer inquiries and service-related issues professionally, escalating or de-escalating concerns as appropriate. Close completed service calls in AGI's work order management system and ensure all required information has been documented. Update and maintain customer third-party web-based portals. Monitor work orders and customer portals to ensure SLA and KPI requirements are met. Acquire electrical, lighting, and maintenance materials required to complete assigned work orders. Prepare and upload customer estimates. Review and manage labor and material pricing, identify potential errors, and help ensure pricing accuracy. Grade and document vendor performance in AGI's work order management system. Maintain accurate service records and supporting documentation. Monitor service quality and identify opportunities to improve service delivery. Follow applicable company policies and industry requirements. Support invoicing activities once work has been completed and the work order is ready for closure.

Required Qualifications:

High school diploma or equivalent required; a bachelor's degree or equivalent combination of education and relevant experience is preferred. Two to four years of experience in service coordination, customer service, facilities services, dispatching, or a related fast-paced environment preferred. Strong customer service skills with the ability to communicate professionally with customers, vendors, subcontractors, field personnel, and internal teams. Proficiency in Microsoft Office, particularly Microsoft Excel and Word. Strong organizational skills and the ability to manage multiple service requests, schedules, deadlines, and priorities. Effective problem-solving skills and attention to detail. Ability to maintain accurate records and document service-related communications. Knowledge of electrical and lighting services and financial reporting is preferred. Experience working with work-order management systems or customer web portals is preferred.

Working Conditions:

Work is performed in a general office environment.

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Pay:

From $55,000.00 per year Ability to

Commute:

Irving, TX 75063 (Required)

Work Location:

In person