A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Design Coordinator FS Builder Resources - 3.6 Lewisville, TX Job Details $42,000 a year 17 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Qualifications Customer communication Service scheduling Direct client contact Team scheduling Resource scheduling coordination Front desk Productivity software Requirements gathering Entry level Full Job Description
WHO WE ARE FS
Builder Resources and Flooring Services are the largest privately held interior finishes company servicing the homebuilding industry for over 40yrs. We provide cabinets, countertops, flooring, lighting, stairs, trim, doors, and window coverings for production, semi-custom, and custom home builders.
SUMMARY OF POSITION
The Design Coordinator role is responsible for coordinating Design Gallery appointments with the Home Builder and Home Buyer. Initially the role will be gathering required information from the Home Builder to ensure all plans & specs are received. Then this role will make personal contact with the Home Buyer and discuss scheduling and requirements for visiting the Gallery. Then this information is put into our scheduling system. This role will be responsible for coordinating the schedules of multiple Designers within the Gallery. This position will also be responsible for operational duties as well as a backup for the main receptionist in the event of their absence.
REQUIREMENTS FOR SUCCESS
Strong Customer Service Skills Attention to details and timelines Ability to multitask
QUALIFICATIONS
Proficiency in Microsoft Office Experience working in a design center or with home builders (preferred) Teamwork mentality Positive attitude
BENEFITS
Medical, dental, and vision HSA (with company contribution) & FSA Life and disability insurance Voluntary benefits (accident, critical illness, hospital) EAP and wellness programs PTO, vacation, and paid holidays Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.
