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CP
CVS Pharmacy
Shift Manager
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Texas data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,838 / year median in Texas
+21% projected growth
Job Description
Shift Manager CVS Pharmacy - 3.2 Lewisville, TX Job Details Part-time $16.50 an hour 15 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Customer communication Client inquiry handling Shift management Customer relationship management General management Full Job Description 1. Management Work effectively with store management and store crews Supervise the store's crew through assigning, directing and following up of all activities Effectively communicate information both to and from store management and crews 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service culture. (Greet, offer help, and thank) Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers Maintain customer/patient confidentiality