Director Department:

Personal Attendant Services /

Personal Assistance Services Reports To:

Administrator/Agency Owner Employment Status:

Full-Time Organization:

Amazing Touch Healthcare Services Position Summary The Personal Attendant Services (PAS) Director is responsible for the overall management, coordination, growth, and regulatory compliance of the agency's Personal Attendant Services program. The Director oversees client services, caregiver staffing, scheduling, EVV compliance, authorizations, service delivery, employee performance, and client satisfaction. The PAS Director works closely with agency administration, office staff, caregivers, clients, families, case managers, Medicaid managed care organizations, and other referral sources to ensure services are delivered safely, timely, and according to each client's authorized plan of care/service plan. Essential Duties and ResponsibilitiesClient Services & Case Management Oversee the admission and ongoing management of PAS clients. Review referrals and ensure required admission documentation is completed before services begin. Verify client eligibility, service authorizations, approved hours, and effective dates. Ensure services provided are consistent with the authorized service plan. Coordinate caregiver assignments based on client needs, location, schedule, and caregiver qualifications. Monitor clients for changes in condition, service needs, hospitalization, discharge, or changes in authorization. Ensure supervisory visits, reassessments, satisfaction surveys, and other required client follow-ups are completed timely. Respond promptly and professionally to client and family concerns. Caregiver Staffing & Scheduling Recruit, interview, screen, and assist with onboarding personal attendants/caregivers. Maintain adequate staffing to cover all authorized client hours. Coordinate caregiver schedules and arrange replacement coverage for call-outs, absences, and vacancies. Match caregivers appropriately with clients based on availability, location, competency, and client needs. Monitor caregiver attendance, punctuality, professionalism, and performance. Address repeated tardiness, missed visits, no-call/no-show incidents, and other performance concerns. Ensure caregivers understand that services must be properly documented and clocked in/out according to agency EVV policy for payment and billing purposes. EVV Management & Compliance Monitor EVV visits daily for missing clock-ins/clock-outs, exceptions, rejected visits, or discrepancies. Review scheduled hours against actual worked hours and authorized hours. Correct or coordinate correction of EVV exceptions according to agency and payer requirements. Ensure manual entries and visit adjustments have appropriate documentation and justification. Monitor caregivers for repeated EVV noncompliance and provide retraining when necessary. Ensure the agency does not submit unauthorized or unsupported service hours for billing. Authorization & Eligibility Management Track authorization start and expiration dates. Work with payer representatives, case managers, and office staff to obtain updated authorizations. Verify Medicaid or payer eligibility as required. Prevent scheduling or billing beyond authorized dates or approved service limits. Maintain an authorization tracking system and communicate upcoming expirations to appropriate staff. Employee Onboarding & Compliance Ensure caregiver personnel files contain required documentation before assignment. Coordinate required background and employability checks. Verify completion of required orientation and training.

Ensure caregivers receive training on:

EVV procedures Client rights Abuse, neglect, and exploitation reporting Infection control Emergency procedures HIPAA/confidentiality Agency policies and procedures Professional boundaries Documentation requirements Track annual caregiver evaluations, competencies, and required training. Quality Assurance Monitor service delivery for compliance with agency policies and applicable state, Medicaid, MCO, and payer requirements. Review client and caregiver documentation for completeness and accuracy. Investigate complaints, missed visits, caregiver incidents, and service concerns. Implement corrective actions when deficiencies are identified. Monitor client satisfaction and caregiver performance. Participate in quality assurance/performance improvement activities. Prepare the PAS department for audits and surveys. Business Development & Client Retention Assist in developing and maintaining referral relationships with: Medicaid case managers Managed care organizations Hospitals and rehabilitation facilities Assisted living communities Physicians and clinics Social workers Senior organizations Community organizations Private-pay referral sources Follow up promptly on new PAS referrals. Assist with converting qualified referrals into admissions. Maintain communication with existing clients to improve satisfaction and retention. Identify opportunities to expand PAS/private-pay services. Staff Supervision Provide daily direction and supervision to PAS scheduling, intake, onboarding, and administrative staff as assigned. Conduct staff meetings and communicate operational expectations. Delegate tasks and monitor completion. Provide coaching, retraining, counseling, and disciplinary recommendations when necessary. Promote accountability and timely completion of assigned responsibilities. Payroll & Billing Support Review caregiver hours before payroll and billing submission. Ensure worked hours correspond with EVV records and authorized services. Identify discrepancies before payroll or claims processing. Coordinate corrections with caregivers and office staff. Assist billing staff in resolving service-hour or EVV-related claim issues. Documentation & Reporting Maintain accurate records and reports related to: Client census New admissions Pending referrals Staffing vacancies Missed visits EVV exceptions Authorization expirations Caregiver compliance Complaints/incidents Hospitalizations Client discharges Employee performance Client satisfaction Provide routine operational reports to the Administrator/Owner. Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred. Previous experience in Personal Attendant Services, home care, home health, Medicaid services, healthcare administration, or healthcare staffing strongly preferred. Previous supervisory or management experience preferred. Knowledge of Texas PAS requirements and Medicaid service delivery preferred. Experience with EVV systems, preferably Vesta EVV , is strongly preferred. Strong scheduling, organizational, communication, and problem-solving skills. Ability to manage multiple clients, caregivers, deadlines, and service issues simultaneously. Strong computer skills, including email, spreadsheets, electronic records, and online payer portals. Ability to maintain confidentiality and comply with HIPAA requirements. Preferred Experience Preference may be given to candidates with experience in: Texas Medicaid PAS/PCS services EVV management Caregiver recruitment and onboarding Client intake and admissions Authorization and eligibility verification Medicaid managed care organizations Scheduling and staffing Healthcare compliance Private-pay home care Referral development and community outreach Key Performance Expectations The PAS Director will be expected to maintain: High percentage of authorized hours successfully staffed Minimal missed visits Timely caregiver replacement coverage Accurate EVV documentation Minimal unresolved EVV exceptions Timely authorization renewals Complete caregiver compliance files Timely supervisory visits High client satisfaction and retention Prompt response to client complaints Growth in PAS census and referral relationships Accurate coordination of caregiver hours for payroll and billing Core Competencies The successful candidate must demonstrate: Leadership and accountability Strong attention to detail Excellent communication Dependability Time management Conflict resolution Customer service Staff management Ability to work independently Ability to prioritize urgent client and staffing needs Professional judgment and confidentiality Authority and Accountability The PAS Director is responsible for the day-to-day operation of the PAS department and is accountable to the Administrator for ensuring that clients receive authorized services, caregivers are appropriately assigned and supervised, documentation is complete, and PAS operations remain compliant with agency and payer requirements. The PAS Director must immediately report significant client incidents, allegations of abuse/neglect/exploitation, serious caregiver misconduct, regulatory concerns, hospitalization, and other significant operational or safety issues to the Administrator according to agency policy.

Pay:

$17.00 - $22.00 per hour

Benefits:

Flexible schedule Paid orientation

Work Location:

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