Counter Staff-Full Time

Counter Staff-Full Time Edit Clean, LLC dba Tide Cleaners•3.1 Lubbock, TX Job Details Full-time $11•$13 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Retail sales transactions Customer relationship building Maintaining an organized workspace Guest relations Financial transaction processing Labeling Basic math Processing cash transactions Store opening/closing procedures Staff training Cleaning Quality standards in production Training & development Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Counter Staff•

Full Time Reports To:

Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities Live Our Core Values:

Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.

Customer Experience:

Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.

Customer Relations:

Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.

Garment Handling:

Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.

Transaction Management:

Accurately calculate prices and handle cash/credit transactions.

Quality Assurance:

Ensure all garments meet Tide Dry Cleaners' quality standards.

Training & Development:

Help train new employees in store procedures and processes.

Store Operations:

Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.

Adaptability:

Work in a fast-paced environment with attention to detail, while standing for extended periods.

Other Duties:

Perform additional tasks as assigned. Qualifications Basic math skills and ability to recognize numbers. Self-motivated with a positive, energetic attitude. Strong leadership and teamwork qualities. Willingness to participate in ongoing training and development. Ability to stand for long periods. Previous experience in hospitality or customer service is preferred.

Shift and Schedule Store Hours:

Monday-Friday:

6:30 AM•7:00

PM Saturday:

8:00 AM•5:00

PM Sunday:

10:00 AM•3:00

PM Full-Time:

32-40 hours per week

Part-Time:

Up to 29 hours per week

Overtime:

As necessary Benefits Health Insurance Vision Dental 401 (k) Yearly Paid Time Off Paid Holidays after a year of employment